Manager of WCPG

PRIMARY CARE PARTNERS INC • Grand Junction, CO

5d • $63,980 - $70,220

About The Position

The Manager of Western Colorado Physicians Group (WCPG) coordinates and supervises human resources, finances, patient issues, billing and collections, physician scheduling, computer issues, and physical plant matters for the practice. The role oversees day-to-day staffing, workflows, and conflict resolution, and works with physicians, staff, and Primary Care Partners personnel on practice operations and policies.

The manager handles human resource matters including recruitment, disciplinary actions, termination, payroll, schedules, employee problem resolution, evaluations, and training. The role coordinates annual evaluations for hourly employees and physician assistants; oversees provider and call schedules; and produces monthly front- and back-office schedules, making changes as needed.

The manager responds to patient and family questions about billing, collections, office operations, and new-patient application approvals, referring clinical questions to back-office employees or physicians. The role addresses upset-patient concerns calmly and effectively to prevent escalation.

Financial and administrative duties include coordinating financial reports, budgets, and accounts payable with the PCP Internal Accountant and Accounts Payable Manager; consulting with and reporting to physicians; managing Sagebrush business activities and monthly bank reconciliations; preparing an end-of-year transaction report with the Accountant; submitting annual Colorado filings; and processing quarterly partner draws. The manager also coordinates computer and physical plant issue resolution, participates in physician business meetings and biannual retreats, and supports staff with metrics and metric campaigns. The role develops and implements PCP policies, procedures, and training manuals, and must be available for security calls 24/7.

The position is based at WCPG in Grand Junction, Colorado. Work is primarily performed while seated at a desk in a well-lighted, ventilated area, with some walking around the office. Work is frequently interrupted throughout working hours.

Requirements

• At least one year of medical office management experience is required.
• Must be friendly and have positive interpersonal skills.
• Must have manual dexterity and computer knowledge.
• Must be able to multitask and communicate effectively.
• Must demonstrate courtesy and cooperative behavior with staff, peers, patients, and the public.
• Must be willing to obtain supervisory intervention to assist with problem solving or maintain work relationships.
• Working knowledge of Microsoft applications and database-related software.
• High school diploma and some college or management education required.

Nice To Haves

• Three or more years of medical office management experience preferred.
• College education with an emphasis on business preferred.

Responsibilities

• Coordinate and address human resource matters, including recruitment, disciplinary action, termination, payroll, schedules, employee problem resolution, evaluations, and training.
• Coordinate annual evaluations for hourly employees and physician assistants.
• Coordinate and oversee provider and call schedules; inform physicians and midlevel providers of scheduling issues and changes.
• Prepare monthly front-office and back-office schedules and make daily changes as needed.
• Handle patient and family questions about billing, collections, office operations, and new-patient application approvals; refer clinical questions to back-office employees or physicians.
• Address upset-patient issues calmly and effectively to prevent escalation.
• Coordinate with the PCP Internal Accountant and Accounts Payable Manager on financial reports, the budget, and accounts payable; consult with and report to physicians.
• Coordinate resolution of computer problems and physical plant problems with appropriate personnel.
• Complete Sagebrush business activities and monthly bank reconciliations, including an end-of-year transaction report with the Accountant.
• Submit annual State of Colorado filings and process quarterly draws to partners.
• Attend and participate in WCPG Physician Business meetings and biannual retreats, including preparing agendas and minutes.
• Participate in front- and back-office, PCP management, staff, billing, and collection meetings.
• Work with staff on metrics and coordinate metric campaign calls and letters.
• Manage staffing, workflows, and conflicts on a day-to-day basis.
• Develop and implement PCP and internal policies, procedures, and training manuals.
• Be available for security calls 24/7.

Benefits

• Robust benefit coverage, including retirement benefits with an annual 401(k) contribution and profit sharing.
• 100% coverage for health insurance.
• Life and disability coverage.
• Dental and vision coverage.
• Critical illness and injury coverage.
• Long-term care coverage.
• Pet insurance.
• Multiple other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED