Manager of Documentation

DMSi Careers • Omaha, NE

13d

About The Position

The Documentation Manager leads the North America and Australia/New Zealand documentation teams, which produce customer-facing documentation across the company’s products. Based in North America and leading a distributed, partly remote team, the role oversees the people, tools, and standards supporting help documentation, release notes, articles, knowledge base content, and digital adoption content.

The manager is responsible for team performance, development, wellbeing, recruitment, capacity planning, and team structure across regions and products. The role establishes and maintains documentation and digital adoption standards, evaluates and aligns tooling, and ensures internal and external documentation and digital adoption assets are maintained, stored, delivered, and evolved for future consumption needs. The role also owns the quality, consistency, usefulness, clarity, and timely delivery of customer-facing content in coordination with software releases, and conducts onboarding for team members.

Requirements

• Proven experience managing technical writing or documentation teams, including performance management, coaching, and recruitment.
• Experience managing distributed or remote teams across regions and time zones.
• Strong understanding of customer-facing documentation practices, including help content, release notes, and knowledge base content.
• Experience with documentation tooling, including evaluating and consolidating platforms across teams.
• Familiarity with applying AI tools to documentation workflows sustainably.
• Ability to balance competing regional priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong organizational and workload-planning skills.
• Bachelor's degree in a related field, or equivalent work experience.
• 5 years of experience in technical documentation.
• 5 years of experience in a people management role.

Responsibilities

• Foster a team culture focused on continuous improvement, quality, and strategic thinking.
• Promote effective, sustainable use of AI to benefit the team.
• Manage team performance, professional development, wellbeing, and recruitment.
• Set and maintain documentation and digital adoption content standards across regions and products.
• Ensure writers have clear ownership, expectations, and development opportunities.
• Manage team capacity and workload distribution, accounting for leave, transitions, and fluctuating demand.
• Build and maintain a balanced team structure across regions and products.
• Develop capability and succession plans and manage career progression opportunities.
• Evaluate and select tools that support consistency, scalability, and efficiency, and drive global tooling synergy.
• Maintain, store, and deliver internal and external documentation and digital adoption assets, evolving them for future consumption needs.
• Own the quality and consistency of customer-facing documentation across products, including help documentation, release notes, articles, knowledge base content, and digital adoption content.
• Ensure documentation and digital adoption content provides customer value and is easy to understand and consume.
• Ensure documentation and digital adoption content is delivered on time to coincide with software releases.
• Conduct onboarding for team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager