Manager of Technical Implementation Specialists

Weave•Lehi, UT

1d•Hybrid

About The Position

The Manager of Technical Implementation Specialists leads a team responsible for delivering successful onboarding and technical implementations, ensuring seamless deployment, integration, and a high-quality customer experience from booking through handoff. This role oversees daily operations, drives execution against timelines, and partners cross-functionally to remove blockers and improve processes. The Manager balances customer expectations, technical feasibility, and operational efficiency to deliver strong outcomes. The ideal candidate brings proven leadership experience, technical fluency, and the ability to manage complex implementations in a fast-paced environment. This position will be hybrid. Work in office M-W and work from home Th-F.

Requirements

3+ years in SaaS technical implementations & onboarding, technical success, or technical account management.
1-2+ years of proven experience leading and managing teams, including performance management and development
Proven experience leading or mentoring teams in a technical or customer-facing environment
Consistent track record of meeting or exceeding performance goals
Strong ability to operate effectively in a fast-paced, high-growth environment
Proficiency with tools such as Google Workspace (Docs, Sheets, Slides), Salesforce, Jira, and other project management platforms
Strong understanding of technical implementation processes and system integrations
Ability to translate technical concepts into customer-friendly communication
Strong alignment with company values and culture
Demonstrated ability to scale processes and improve operational efficiency

Nice To Haves

Network+ Certification
Experience in SaaS, healthcare/dental, or technical onboarding environments
Leadership: Decisive, motivating, and accountable
Strategic Thinking: Proactive problem solver with a forward-looking mindset
Communication: Clear, concise communicator and active listener
Execution: Highly organized with strong time and priority management skills
High Emotional Intelligence: ability to manage stressful situations with professionalism and calmness
Adaptability: Thrives in ambiguity and change
Collaboration: Team-oriented with strong cross-functional partnership skills
Customer Focus: Deep commitment to delivering exceptional customer experiences
Integrity: Honest, reliable, and ethical in decision-making
Performance Driven: Holds self and team accountable to high standards

Responsibilities

Lead, coach, and develop a team of Technical Implementation Specialists to drive performance, accountability, and growth
Oversee end-to-end onboarding and technical implementation, ensuring projects are delivered on time and meet quality standards
Partner cross-functionally with Sales, Product, Customer Success, Finance and Support to ensure seamless customer experiences
Proactively identify, manage, and resolve risks, escalations, and implementation challenges
Drive process improvements to increase efficiency, scalability, and consistency across onboarding workflows
Monitor team performance and project health, using data and reporting to inform decisions and communicate with leadership