Technical Implementation Manager

Nutrislice•Denver, CO

2d•Remote

About The Position

The Technical Implementation Manager is a hands-on role within the Nutrislice Customer Success organization responsible for the technical configuration, onboarding, and rollout of our full product suite across customer accounts — including our largest, most complex multi-site partnerships. You will partner closely with our Sr. CSM to support enterprise food service management company accounts, owning the tactical and technical side of implementation while the Sr. CSM manages the broader relationship. You’ll also lead implementations for other accounts as needed. This role requires deep proficiency across the entire Nutrislice platform — menus, digital signage, ordering, and hardware — and the ability to configure and deploy them in environments that range from a single site to hundreds of locations. Your work begins after the sales handoff and carries through configuration, training, go-live, and post-launch stabilization. This role reports to the Director of Customer Success.

Requirements

3+ years of experience in software implementation, technical onboarding, or a similar hands-on technical role at a SaaS company.
Demonstrated ability to manage complex implementations with multiple workstreams, stakeholders, and sites running simultaneously.
Strong technical aptitude — comfortable with data mapping, integrations, system configuration, and learning new platforms quickly.
Excellent communication skills with the ability to work with both executive stakeholders and site-level operators.
Self-driven with the ability to prioritize and execute in a fast-paced, fully remote environment.
Experience building or improving implementation processes and documentation.

Nice To Haves

Familiarity with food service operations, K-12, higher education, or corporate dining is a strong plus.
Experience with Salesforce, ChurnZero, or similar CRM/CS tools is a plus.

Responsibilities

Own the technical configuration and setup of Nutrislice products for new and expanding accounts.
Lead large-scale, multi-site rollouts —helping manage timelines, coordinating with customer stakeholders, and ensuring each location is configured and launched correctly.
Partner with the Sr. CSM on enterprise accounts, taking ownership of the tactical and technical workstreams while the CSM drives the strategic relationship.
Develop and deliver training for customer teams, adapting content to varying levels of technical proficiency — from corporate operators managing hundreds of sites to individual site-level staff.
Troubleshoot configuration and product issues during implementation.
Build repeatable implementation processes, playbooks, and documentation that improve efficiency and consistency across engagements.
Maintain deep, current knowledge of the full Nutrislice platform and translate that expertise into solutions that meet each customer’s operational needs.
Advocate for customers internally — surfacing pain points, product gaps, and feedback to Product, Sales, Engineering, and Support with enough detail for teams to act on it.