Manager of System Navigation

Housing Forward • Dallas, TX

8d • $63,000 - $87,000 • Hybrid

About The Position

The Manager of System Navigation leads implementation and performance of Housing Forward’s systemwide navigation model across Dallas and Collin Counties. Working closely with the Director of Shelter Access, the role integrates navigation into shelter operations and supports timely transitions from homelessness to permanent housing and stabilization services. The Manager supervises Housing Forward Navigation Coordinators who oversee contracted System Navigators, using performance data to identify barriers, strengthen provider effectiveness, and reduce the time from navigator assignment to move-in.

The position leads navigation model implementation and continuous improvement across Diversion, Transitional Assistance, and Supportive Housing; establishes workflows and operational standards; manages performance and improvement strategies; supervises and develops staff; and coordinates with shelter, navigation, landlord engagement, and other partners. The role reports to the Director of Shelter and Housing Flow. It requires at least five years of relevant experience and limited travel, flexibility to work at different sites, and the ability to maintain files and lift objects weighing up to 25 pounds.

Normal operating hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., though some evening and weekend meetings may be required. Employees are currently expected to work in the office at least three days per week, subject to change. Compensation is $63,000–$87,000. Full-time employees receive flexible PTO and employer-provided benefits. The organization provides a laptop and, if needed, a phone and/or hotspot.

Requirements

• Five or more years of experience in human services, program management, housing services, or a related field.
• Reliable transportation, a valid state-issued driver’s license, and car insurance.
• Flexibility to work at different sites as scheduled.
• Ability to maintain files and lift objects weighing up to 25 pounds.
• Some nights and weekend meetings may be required to meet partner-agency needs or represent Housing Forward at community meetings.

Nice To Haves

• Experience supervising staff, coordinating multi-partner programs, or managing performance-driven service delivery.
• Familiarity with homelessness response systems and housing interventions.

Responsibilities

• Lead implementation and continuous improvement of navigation models across Diversion, Transitional Assistance, and Supportive Housing.
• Integrate navigation into shelter operations by establishing workflows for navigator assignments, housing planning, and timely exits.
• Establish consistent service expectations and operational standards across contracted navigation providers.
• Identify opportunities to improve coordination, efficiency, and housing outcomes across the system.
• Manage navigation performance and its contribution to systemwide housing exit goals, with particular emphasis on reducing the time from navigator assignment to move-in.
• Analyze provider performance and placement timelines to identify trends, bottlenecks, and factors affecting outcomes.
• Develop and implement data-informed performance improvement strategies and targeted technical assistance.
• Supervise Navigation Coordinators responsible for project management and performance coordination of contracted System Navigators.
• Set expectations, coach staff, provide performance feedback, and ensure Coordinators monitor progress and address operational challenges.
• Foster a collaborative, results-focused team culture emphasizing accountability, independent problem-solving, and continuous improvement.
• Partner with shelter operations, navigation providers, shelter providers, the Landlord Engagement team, the Padmission Journey team, and other partners to address barriers affecting housing placements.
• Identify systemic challenges requiring workflow, resource, or partner-coordination changes and lead efforts to implement solutions with appropriate workgroups.
• Provide leadership with performance analysis, recommendations, and updates on implementation, risks, and progress toward housing goals.

Benefits

• Flexible PTO policy for full-time employees.
• Office closures on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day designated as Days of Service.
• Employer-paid 90% of employee medical, dental, and vision insurance premiums.
• Employer-paid 50% of family medical, dental, and vision insurance premiums.
• Basic Life Insurance.
• Short- and Long-Term Disability Insurance.
• Laptop provided.
• Phone and/or hotspot provided if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed