Manager of Supportive Services

Hope and Healing Survivor Resource Center•Akron, OH

2d•$48,000 - $52,000

About The Position

The Manager of Supportive Services oversees family services programming in the shelter and housing advocacy services provided through HUD-funded programs. The role ensures holistic, trauma-informed support for survivors of domestic violence, sexual violence, and human trafficking, and directly supervises relevant staff to support high-quality service delivery. The Manager supervises and supports the Housing Advocate (HUD), Family Services Advocate, and program interns. The role oversees HUD program operations and compliance, shelter family programming, and coordination with shelter leadership. It also leads program development and evaluation and maintains a small caseload providing trauma-informed case management, including safety planning, housing program intakes, and service coordination. This is a full-time, exempt position, generally scheduled Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend hours are required as part of shelter on-call rotation responsibilities. The position works in a facility serving victims of domestic violence or sexual assault and may involve interacting with survivors, their families, assailants, and law enforcement.

Requirements

A four-year degree in social work, counseling, criminal justice, or a related field, or at least five years of experience in a related field.
At least two years of supervisory experience.
Previous experience in HUD housing programs and case management.
Valid Ohio driver’s license and ability to meet agency driving-insurability requirements.
Ability to meet agency criminal background check requirements, including Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations checks.
Strong interpersonal and communication skills.
Budget management skills.
Knowledge of trauma-informed care practices and their application.
Excellent organizational and time-management abilities.

Nice To Haves

Residential experience preferred.

Responsibilities

Supervise and support the Housing Advocate (HUD), Family Services Advocate, and interns through regular supervision, performance evaluations, and coaching.
Manage HUD housing program operations and ensure client housing needs are met while maintaining compliance with HUD guidelines, documentation, program policies and procedures, financial management, match requirements, and reporting standards.
Oversee shelter family programming and coordinate developmentally appropriate, healing-centered activities for children and caregivers, including access to educational supports, tutoring, transportation, childcare, and other resources.
Collaborate with shelter leadership on daily shelter-based services, client safety, staff coverage, and coordination across programs.
Lead program development and evaluation efforts, implement initiatives, assess program impact, and support continuous improvement and quality assurance compliance.
Maintain a small caseload and provide trauma-informed case management, including safety planning, housing program intakes, and service coordination, while meeting documentation and confidentiality requirements.
Collaborate with community organizations, schools, law enforcement, legal services, and healthcare providers to facilitate comprehensive care for survivors and their children.
Adhere to Service Excellence standards.
Represent Hope & Healing Survivor Resource Center in community activities, coalitions, and task force groups as requested or assigned by a supervisor.
Comply with agency policies and procedures, federal and state requirements, CARF standards, and educational, certification, and registry requirements.
Participate in the supervisor on-call rotation for Summit Shelter.
Perform other duties as assigned.