Manager of Substance Use Services

HELPLINE YOUTH COUNSELING•Whittier, CA

9d•$80,000 - $88,000•Onsite

About The Position

Helpline Youth Counseling (HYC), a nonprofit agency serving Southeast Los Angeles County since 1971, provides therapeutic counseling and assistance to at-risk, low-income children, youth, and their families. Its mission is to build individual, family, and community health, well-being, prosperity, and equity through trauma-informed, strength-based prevention, early intervention, education, and treatment services. The Manager of Substance Use Services oversees the development, planning, implementation, and evaluation of substance use services. The role may also oversee related grant-funded programs, special projects, and agency initiatives, including Project TREE. The manager ensures that program operations meet contract, funder, regulatory, and agency requirements. Services are provided at HYC offices and community-based locations, and the manager serves as the agency’s central contact regarding substance-use services available to the community.

Requirements

At least three years of professional experience in the substance use disorder field, including prevention, treatment, recovery support, or related services.
Strong working knowledge of substance use disorders, co-occurring conditions, and the needs of individuals and families affected by substance use.
Experience working within substance use programs and applying program standards, documentation requirements, and applicable ethical and legal requirements.
Knowledge of Los Angeles County systems and community resources related to substance use services, including the Department of Public Health Substance Abuse Prevention and Control.
Strong planning and organizational skills, including the ability to manage competing priorities, meet deadlines, and support program implementation.
Effective written and verbal communication with staff, funders, partner agencies, and community members.
Willingness to work a flexible schedule, including occasional evenings and weekends.
Ability to pass required background checks and criminal clearances.

Nice To Haves

Supervisory, management, or team leadership experience, including supporting staff development.
Experience with Drug Medi-Cal services, DMC-ODS requirements, and Los Angeles County SAPC standards.
Experience developing or expanding substance use services and coordinating with schools, municipalities, County departments, and community agencies.
Experience overseeing grant-funded programs, special projects, or related initiatives such as Project TREE.
Experience with contract oversight, audit preparation, quality assurance, or project management.
Experience working in a community-based nonprofit organization.
Bilingual in English and Spanish.

Responsibilities

Oversee program staff and services through regular supervision, support with crisis-related matters, open communication, and team meetings.
Manage contracts, certifications, and relationships with funding sources and partners, including Los Angeles County departments, school districts, and community-based organizations.
Monitor the agency’s Drug Medi-Cal program for compliance with ethical and legal standards, County quality assurance requirements, contracts, funder expectations, and agency policies.
Plan, implement, evaluate, and support expansion of substance use prevention, treatment, and recovery services.
Oversee assigned grant-funded programs, special projects, and agency initiatives, including Project TREE, and ensure completion of activities, deliverables, timelines, and reporting requirements.
Manage substance use services at HYC offices and community-based locations.
Oversee staff training and cross-training and ensure compliance with applicable regulations, policies, procedures, instructions, and deadlines.
Attend required trainings, webinars, County meetings, and substance use program meetings, including SAPC meetings and workgroups.
Represent HYC in collaborative groups, interagency coalitions, and community organizations addressing substance use needs in Southeast Los Angeles County.
Oversee outreach efforts that promote departmental programs and serve as the agency’s central point of contact about substance-use services available to the community.
Monitor contract performance and lead contract audit readiness, including accurate service documentation, periodic reporting, and compliance with federal, state, County, city, and agency requirements.
Perform other duties as assigned.