Coordinator of Substance Use Services

Endeavor Health Services•Buffalo, NY

About The Position

Endeavor Health Services is seeking a Coordinator of Substance Use Services to provide leadership, oversight, and strategic direction for substance use programs across the agency. Reporting to the Director of Clinical Services, the Coordinator ensures high-quality, accessible, compliant, and sustainable services while supporting strong clinical and financial outcomes. The position oversees Substance Use Services across agency programs, supervises program leads, supports clinical teams, monitors program performance and budgets, and develops operational practices. It ensures compliance with applicable OASAS, OMH, CCBHC, and other regulatory standards; leads quality assurance and continuous improvement efforts; and supports staff recruitment, training, performance management, and development. The Coordinator reviews data and prepares reports, maintains community partnerships, collaborates on program growth and new service opportunities, and remains engaged with individuals served by providing direct clinical services as needed, particularly for high-risk individuals. This leadership role supports the expansion and strengthening of substance use services in a mission-driven agency focused on access to behavioral health care and support during high-risk transitions. Endeavor Health Services emphasizes collaboration, professional growth, and meaningful community work. The organization is an equal opportunity employer and welcomes applicants from diverse cultures and backgrounds.

Requirements

Advanced degree required.
Minimum 5 years of full-time experience providing mental health treatment.
Strong knowledge of applicable behavioral health and substance use regulations, particularly OASAS, OMH, and CCBHC requirements.
Demonstrated leadership, organizational, communication, and team-building skills.
Experience with quality improvement, program evaluation, data analysis, and compliance.
Strong networking and community relationship-building skills.
Ability to manage multiple priorities, solve problems, and work effectively with diverse populations and teams.
Proficiency with Microsoft Office and electronic health record (EHR) systems.
Must maintain applicable professional licensure and participate in ongoing training and development.

Nice To Haves

LCSW, LMHC, or higher.
At least 3 years of clinical supervisory experience.
3 or more years of program management experience.

Responsibilities

Provide leadership, supervision, and oversight of Substance Use Services across agency programs.
Supervise program leads and support the development of high-performing clinical teams.
Monitor program performance, productivity, outcomes, budgets, and service quality; identify trends and implement improvements.
Develop and maintain effective workflows, policies, procedures, and operational practices.
Ensure compliance with applicable OASAS, OMH, CCBHC, and other regulatory standards.
Lead quality assurance and continuous quality improvement initiatives, including audits and corrective action plans.
Support staff recruitment, training, performance management, and professional development.
Review clinical and operational data and prepare reports for leadership.
Maintain positive relationships with community partners and represent the agency at meetings, committees, and community events.
Collaborate with agency leadership on program growth, development, grants, and new service opportunities.
Remain engaged with individuals served and provide direct clinical services as needed, particularly for high-risk individuals.
Participate in agency committees, strategic initiatives, and other projects as assigned.