Manager of Student Success

University of Washington Medical Center•Seattle, WA

1d•$78,000 - $88,800•Hybrid

About The Position

The School of Pharmacy has an outstanding opportunity for a Manager of Student Success to join their team. Reporting to the Assistant Dean for Student Affairs, this position collaborates with the Assistant Dean and other School leadership to promote the academic success and personal well-being of students across the School of Pharmacy. This role also provides direct advising to current PharmD students and develops programmatic initiatives and structures that engage other staff and faculty supporting students. This position requires a wide range of core competencies, including student advising, active listening, professionalism, stakeholder engagement, resource and policy expertise, program and project management, and written and verbal communication skills. The position plays a lead role in supporting PharmD students in their academic success and personal well-being, an area of support mandated by the Accreditation Council for Pharmacy Education (ACPE). The position serves as a liaison to UW campus resources (e.g., International Student Services, Counseling Center, Veterans Education Benefits, etc.), so the ability to proactively nurture these partnerships is also important.

Requirements

Bachelor's degree in education, humanities, social sciences, life sciences, business, communications, or related fields.
4 years in academic advising in a higher education setting, preferably in graduate or professional programs or similar experience.
Ability to lead a team of staff in student support roles
Ability to provide comprehensive, holistic, relationship-based support to students enrolled in a rigorous higher education program
Ability to discern the boundaries of the scope of the advising role (differentiating it from mental health counseling, which is outside of its scope) and to make referrals to appropriate UW or community resources depending on the situation.

Nice To Haves

4-5 years in academic advising in a higher education setting, preferably in graduate or professional programs
2-3 years in a leadership position in student services, student affairs, or a related area providing student support
Master’s degree in education, humanities, social sciences, life sciences, business, communications, or related fields
Knowledge and understanding of current trends and research into student success factors in higher education
Familiarity with student information systems and other databases
Experience using Student Database (SDB), Canvas, CORE ELMS, OneDrive, Microsoft Office 365

Responsibilities

Advise and refer current students experiencing academic or personal problems to other UW resources such as Office of Financial Aid, Student Fiscal Services, Residency Office, International Student Services, Student Activities Office, UW Libraries, Disability Resources for Students, etc.
Advise current students and refer to other School of Pharmacy staff as content experts, as needed, for areas such as registration, financial assistance, student lounge issues, etc.
Refer current students to School of Pharmacy faculty for professional and career advising, including employment, residency, fellowship, post-PharmD training and other opportunities as appropriate
Advise and provide support for students involved in academic and/or behavioral misconduct issues, personal crises, grievance procedures, etc.
Advise current PharmD students individually and/or in groups on academic decision-making (e.g., core course registration, elective course selection, authorizations, licensing requirements and compliance, credit loads, course requirements, degree completion, academic planning based on decisions made in the PharmD Academic Success Committee, concurrent degree considerations, etc.)
Meet with students as part of the development and implementation of individual Academic Plans. Provide back-up support for progression tracking, in coordination with the PharmD Academic Success Committee, review student progression at the end of each quarter, as needed.
In partnership with other student support roles such as the Mental Health Counselor, develop and implement coordinated activities that support overall student well-being.
Help to develop and implement initiatives for overall student success, academic remediation support, life coaching, time management, study skills, and other areas of student support
Coordinate School of Pharmacy Registered Student Organizations (RSOs), including operational support for Community Engagement events with School faculty and leadership. Provide leadership and operational trainings for students and faculty advisors.
With input and guidance from faculty and staff in Student and Academic Services, monitor and respond to quality measures of student advising for current PharmD students
Support Orientation/Welcome Week planning and implementation in order to provide a smooth transition from incoming student to matriculated student, as well as other student-facing events
Participate in the management of student data per FERPA guidelines as it pertains to their academic success, professional development, and personal well-being
Other duties as assigned