MANAGER OF STUDENT RECORDS & REGISTRAR, Data and Enrollment Management, Wheelock College of Education & Human Development

Boston University•Boston, MA

44d•Hybrid

About The Position

Boston University Wheelock College of Education & Human Development is a top-ranked college that focuses on cross-disciplinary research, experiential learning, and community engagement. We seek to empower our students, faculty, and staff to reshape the systems that impact learning and human development, more firmly centering them in justice, diversity, and belonging. BU Wheelock is one of the 17 schools and colleges that are part of Boston University, one of the leading private research and teaching institutions in the world today. The Manager of Student Records & Registrar leads BU Wheelock’s student records operations, with a focus on student experience, student record integrity, degree progress, graduation eligibility, and processing of student academic actions. Reporting to the Assistant Dean of Enrollment & Student Success, this role oversees high-volume student records workflows, provides managerial direction for records-related processes, and serves as a key liaison among students, student services, graduate admissions, academic programs, and central university offices. The Manager of Student Records monitors student progress, resolves records issues, and supports consistent application of academic policies in collaboration with the Associate Dean for Academic Affairs.

Requirements

Bachelor’s degree required or equivalent combination of education and experience.
Three years of progressively responsible experience in student records, registrar operations, enrollment services, academic advising, or a related area of higher education administration.
Strong organizational skills with demonstrated ability to manage high-volume, deadline-driven workflows accurately.
Exceptional attention to detail in data entry, record review, and data processing.
Strong written and verbal communication skills and ability to work effectively across teams and departments.
Ability to interpret, apply, and communicate policies consistently and equitably.
Experience with student information systems (SIS) or database platforms for records management.
Working knowledge of FERPA and student data privacy requirements.

Nice To Haves

Master's degree in higher education administration, education, or related field.
Five or more years of experience in registrar operations or student records.
Proficiency with PeopleSoft Campus Solutions, Ellucian Banner, Slate, or comparable SIS platforms.
Experience identifying and resolving data discrepancies across large or complex student record datasets; comfort with Excel or comparable tools for data review and quality control.
Experience developing and maintaining process documentation, standard operating procedures, or workflow guides.
Prior experience providing managerial direction, workflow coordination, or formal supervision in a student records or enrollment services environment.

Responsibilities

Oversee the daily operations of BU Wheelock’s student records function, including management of high-volume email requests, student inquiries, records-related workflows, and timely responses to students, faculty, staff, and university partners.
Provide managerial direction for the processing of student-related academic actions, including course grades, incompletes, transfer credits, course waiver credits, add/drop requests, overload approvals, leaves of absence, withdrawals, verification requests, and changes of status.
Monitor workflow volume, assign or coordinate work as appropriate, ensure timely resolution of requests, and support consistent service standards.
Maintain process documentation, timelines, templates, and internal guidance related to student records and academic action processing.
Manage the accuracy of student academic records across undergraduate, graduate, and non-degree student populations.
Review and maintain key student record data, including student group assignments, sub-plans, projected graduation terms, enrollment status, academic record updates, and approved exceptions.
Identify and resolve student record discrepancies in coordination with advising, student services, academic programs, Graduate Admissions, and central University offices.
Ensure records are maintained in accordance with university policies, FERPA, and applicable procedures.
Manage Degree Progress Reports and related academic record adjustments to support accurate tracking of student progress toward degree completion.
Review student records for degree applicability, approved exceptions, transfer or waiver credits, requirement completion, and projected graduation timelines.
Coordinate graduation audits, graduation eligibility review, graduation status updates, and degree conferral processes.
Partner with advising, student services, academic programs, and central University offices to resolve degree progress issues and support students’ timely completion of academic requirements.
Serve as a resource for questions related to degree progress, graduation clearance, degree requirements, and student record updates affecting graduation eligibility.
Support consistent application of academic policies and student records procedures in collaboration with the Assistant Dean of Enrollment & Student Success, Associate Dean for Academic Affairs, student services, and academic programs.
Assist with records-related aspects of academic policy implementation, student progress concerns, and compliance-related matters.
Serve as a key point of contact for Graduate Admissions on enrollment transitions, non-degree student management, and related records processes.
Coordinate with advising and student services to support students experiencing progress, status, or records-related issues.
Other duties as assigned.