Manager of Student Affairs

Massachusetts College of Pharmacy and Health Sciences•Boston, MA

1d•Onsite

About The Position

The Division of Student Affairs seeks a Manager of Student Affairs to manage the operations of the Division and provide student support, serving as a visible ambassador of the institution, representing the division through a professional, organized, and service-oriented approach when working with students, families, faculty, and campus partners. This is an in-person on campus position.

Requirements

Master’s degree in Higher Education Administration, Student Affairs, Social Work, or a related field.
3+ years of progressively responsible experience in student affairs or student services.
Demonstrated experience in program development, student engagement, and supervision.
Strong interpersonal, organizational, and communication skills.

Nice To Haves

Knowledge of student development and best practices in higher education.
Experience managing budgets and departmental operations.

Responsibilities

Develop and implement high impact initiatives that support student success and retention, particularly for first-year and high-risk student populations.
Develop proactive outreach strategies to support high-risk students and students of concern, connecting them with appropriate campus resources and coordinating follow-up to promote academic persistence.
Collaborate with campus partners on the CARE Team to identify students who may benefit from early intervention and ensure appropriate referral pathways are in place.
Supervise, mentor, and train student employees; establish clear expectations, provide ongoing coaching, and support their professional and leadership development.
Represent the department at university-wide events, activities, orientations, and institutional programs; assist in planning and staffing events that promote student engagement and campus community.
Serve as a hearing officer to uphold institutional policies related to student conduct and community standards.
Oversee the administration and response to the Student Affairs documented absence procedure; escalating student absence requests as appropriate.
Serve as a key resource for addressing student concerns, challenges, and barriers to success.
Serve as the point person for the Colleges of Fenway collaborating on programming opportunities.
Oversee the administration of professional development processes for divisional staff, including coordinating requests, ensuring compliance with institutional guidelines, and tracking participation.
Review and process professional development requests and associated documentation, ensuring accuracy, appropriate approvals, and alignment with divisional priorities.
Collaborate on educational programs and workshops for the campus community on topics of bias related incidents and meet with students regarding complaints of incidents of bias.
Meet with students and provide support, solutions, and/or referrals as appropriate.
Prepare materials, presentations, and logistical support for institutional programs and initiatives where Student Affairs participation is required.
Participate in the departmental and divisional on-call rotation to respond to student-related concerns, incidents, and emergencies outside of regular business hours.
Serve on institutional committees and task forces.
Other duties as assigned.