Manager of Service-Aware Transformation - Platform Services

Truist Bank•Atlanta, GA

1d•Onsite

About The Position

We are seeking a Manager to lead the design, implementation, and operationalization of a Service-Aware Organization (SAO)—a foundational transformation that shifts the enterprise from system-centric operations to service-centric, policy-enforced, and outcome-driven execution. This role is accountable for translating strategic intent into codified engineering primitives, enabling deterministic change execution, service-aware operations, audit-ready governance, and AIOps readiness. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Requirements

Bachelor degree and equivalent education and experience, which could include any combination of eight years of experience in IT software engineering, five years’ relevant business experience (i.e. making technical-related decisions on the business side), five years’ experience in project management, and at least two years of management experience
Broad and in-depth knowledge of technology trends, competitive environment, regulatory requirements and trends, and IT strategies employed to continually meet the demands of clients and regulators
Ability to translate enterprise level strategic planning information into software and data management needs, create business plans, and turn them into effective business solutions
Executive level communications skills, including, strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services
Ability to solve unique and highly complex technical, operational, and organizational problems
Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives
Experience managing projects with enterprise-wide implications from conception through implementation

Nice To Haves

8+ years in platform engineering, IT operations, or architecture
Experience in large-scale transformation initiatives
Strong knowledge of ITSM, CI/CD, observability, and cloud environments
Executive presence with engineering depth
Proved ability to drive clarity, accountability, and measurable outcomes
Ability to translate strategy into execution
Banking or financial services experience

Responsibilities

Define and operationalize the Service Ownership Model
Establish clear accountability boundaries for services
Drive adoption of CSDM-aligned service modeling
Define and implement engineering primitives: Service definition & ownership, Dependency mapping, Change authorization gates, Observability standards, Policy-as-code governance
Implement Permit-to-Design, Build, Deploy, Operate controls
Enforce policy-based validation gates
Establish deterministic change execution patterns
Drive structured telemetry adoption
Enable event-to-service correlation
Improve signal quality and root cause analysis
Embed continuous compliance into workflows
Ensure immutable audit trails and evidence
Align with NIST, FFIEC, and ISO standards
Lead phased rollout with 90-day proof gates
Track success metrics (MTTR, change failure rate, etc.)
Drive cross-functional alignment
Direct the engineering and deployment of significant delivery projects in accordance with specified technical requirements, schedules and budgets, including Agile methodologies.
Oversee the planning, design, engineering, testing and deployment of application projects in conjunction with a variety of resources, which may include Waterfall or Agile approaches.
Develop departmental plans, including business, financial, production and/or organizational priorities based on IT and focuses on long-term operations planning and performance, and broader business objectives and priorities.
Apply an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding and coaching team members.
Identify and resolve complex technical, operational, and organizational problems.
Impact results by supporting the funding of projects, products, services, and/or technologies.
Maintain appropriate Risk Profile through owning the first line of Risk defense, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner effectively with 2nd line of defense, Auditor, and regulators to ensure Risk is identified and mitigated appropriately.
May play lead role or technical consultant role in large or complex projects or initiatives.
Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews.

Benefits

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
a 401k plan
no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
10 sick days (also prorated)
paid holidays
defined benefit pension plan (depending on the position and division)
restricted stock units (depending on the position and division)
deferred compensation plan (depending on the position and division)