Manager of IT & Digital Transformation

Plaud • San Francisco, CA

3d • Hybrid

About The Position

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 2,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

Requirements

• 8+ years in IT with 4+ years leading teams, ideally as Head of IT / IT Manager at a fast-scaling, multi-office company.
• Hands-on depth in identity & access (SSO/IAM, SCIM), MDM/endpoint, and SaaS administration of a core tool stack.
• Proven ownership of enterprise tool rollouts or migrations end-to-end (e.g. Slack, Notion, Okta, Rippling) — selection through adoption.
• Strong IT operations and service management (service desk, SLAs, asset lifecycle), plus the judgment to set standards and decide build-vs-buy.
• Comfortable leading distributed teams across time zones.

Responsibilities

• Build and lead the central IT function and team across SF and Asia (China managed day-to-day via an in-country deputy).
• Own the company's core tools end-to-end — identity/SSO, MDM/endpoint, and the SaaS stack (Slack, Notion, Linear, Google Workspace).
• Lead the migration off Feishu onto the new stack — Slack and Notion first — with no downtime at each cutover.
• Stand up identity & access: automated joiner/mover/leaver provisioning (SSO/SCIM), MFA, and least-privilege access.
• Run IT service and operations: a service desk with SLAs and AI ticket deflection, plus asset and onboarding/offboarding management.

Benefits

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Gemini, Claude Code, and other frontier AI systems to maximize engineering and execution efficiency.
• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
• Team & Culture Annual company off-sites, team events, and a culture that values craftsmanship, ownership, and velocity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed