Manager of Service and Delivery (Remote)

sMedia Ventures Inc•Regina, SK

4d•Remote

About The Position

sMedia is a digital advertising and SEO provider specializing in helping dealerships boost their sales and grow their market share. We focus on delivering effective, results-driven advertising solutions tailored to each dealership's needs. Our team takes a hands-on, collaborative approach, working closely with clients to ensure their advertising efforts hit the mark. We value growth, reliability, transparency, and curiosity in our work. We’re committed to helping our dealership partners thrive with clear, dependable strategies and a genuine interest in understanding and meeting their goals. By partnering with us, dealerships can expect to see improved sales performance and a stronger presence in the market. sMedia’s goal is to provide our customers with high-quality products and services combined with an excellent, transparent experience. We’re looking for team members who are accountable, passionate about digital advertising and automotive, and who will speak up and actively participate in improving our Customer Experience. As our Manager of Service & Delivery, you are the heart of sMedia’s daily operations. You’ll lead our execution teams, including Ad Ops, Design, and Pod Coordinators, to keep everything running smoothly and efficiently. Your goal is to ensure every campaign is launched perfectly and complies with OEM or dealership standards. By following the strategic blueprints from our AdTech team, you’ll help our automotive clients succeed through top-tier service and quick turnarounds, while fostering a high-performing, motivated team.

Requirements

At least 2 years in a leadership or senior role within digital ad operations.
Experience managing team workflows and keeping projects on track.
A history of making teams faster and more accurate.
Natural Leader: You know how to motivate people and build a culture where everyone wants to do their best work.
OEM Know-How: You understand the basics of automotive co-op and compliance without it feeling like a foreign language.
Ad Savvy: You’re familiar with Google and Meta Ads, enough to know what "good" looks like and how to improve it.
Great Communicator: You can explain complex ideas simply and keep everyone aligned on our goals.
Car Industry Insight: You understand the unique, fast-paced world of car dealerships and the challenges they face.

Nice To Haves

Bonus points if you’ve worked with automotive ads or OEM compliance before!

Responsibilities

Supervise day-to-day operations for digital ad strategists to ensure all client campaigns are set up, trafficked, and optimized flawlessly on time.
Manage balanced workload distributions across multi-disciplinary pods, adjusting assignments dynamically based on individual capacity.
Standardize and streamline the collection, verification, and distribution of co-op reporting data to help automotive dealerships easily secure reimbursements.
Efficiently triage and resolve all inbound OEM program administrative requests and compliance adjustments.
Coordinate directly with the Technical Support, Reporting & Measurement Lead to ensure complex tracking issues are resolved and that the team has proper documentation for common errors.
Hand off actionable execution metrics to the Head of Advertising Strategy & AdTech Systems to assist in refining future automated blueprints.