Manager Of Safety, Security, And Transportation

North Hill Retirement Community•Needham, MA

1d•Onsite

About The Position

Join North Hill, Senior Living Community – Where Safety Meets Service! For over 40 years, North Hill has been a vibrant not-for-profit senior living community dedicated to enriching the lives of those 65+. The Manager of Safety, Security, and Transportation is responsible for overseeing all aspects of security and guest services for North Hill Residents, visitors , and Team Member s , assuring exemplary customer service and secure facilities .

Requirements

Ability to maintain confidentiality and strong customer support skills
Complies with protection of health information (HIPAA) safeguards
Ability to work independently with limited supervision
Work professionally with people from a wide variety of cultural and socio-economic backgrounds
Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
When working in Resident areas, must be able to communicate effectively in English
Attends and participates in in-service educational classes, Healthcare Academy and staff meetings as directed
Bachelor’s Degree in Business Administration or equivalent work experience
Experience in leading security and/or concierge-type services
Proficient with computer software programs
Satisfactory completion of a background investigation is required for this position.

Responsibilities

Responsible for the Security of the Community through access control, security officer rounding, visitor sign-in, key management, and other programs
Oversees safety programs to include Security Department safety inspections, responses to workplace accidents, hazard communication programs, respiratory mask fit testing programs, and others as needed
Develops and maintains an operating budget for each respective department.
Plans and executes capital initiatives related to security services
Oversees the proper documentation and communications of incidents through the use of the Incident Reporting System
Leads every-other-month Safety Committee meetings
Supports the Organizational Learning Coordinator in planning and executing emergency preparedness initiatives throughout the Community
Oversees the Emergency Call System and Notification Alert System (PERs) throughout the Independent Living residences and outside grounds
Assures superlative customer service and attentiveness to Resident concerns through the continual training and development of a high performance Guest Services team
Supports the Resident Services Supervisor assuring expedient responsiveness to Resident concerns
Manage all resident mail and package distribution, ensuring package tracking and delivery
Ensures safe Resident transportation as well as a seamless calendar system that organizes Resident appointments and preferred visitation sites
Partners closely with the Director of Operations in continually evaluating and implementing best practices related to parking and driving on campus
Oversees the Resident store, including budgeting, stocking, upkeep and maintenance
Meets department uniform, appearance and grooming requirements
Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment