Manager of Research Computing

Loyola Marymount University•Lewisboro, NY

2d•$89,100 - $120,400

About The Position

Under general supervision, the Manager of Research Computing oversees the development, implementation, and management of advanced computing resources and services supporting research at Loyola Marymount University (LMU). The role works with faculty, researchers, and IT staff to encourage innovative use of research technology, high-performance computing (HPC) systems, data storage solutions, and research software applications. The position provides consultation on research computing, technology acquisition (including grant-funded acquisitions), and policies and processes for faculty use of research technologies. It develops strategic plans and research program initiatives, supports research computing infrastructure and services, and collaborates with ITS teams to expand faculty access to services such as Amazon Web Services, a high-bandwidth Science DMZ, and artificial intelligence services. The Manager facilitates training, awareness, and interdisciplinary community engagement; works with faculty and researchers to identify needs and provide solutions; and coordinates ITS support for research, including data management and security. The role also oversees the operation and improvement of HPC systems and related resources, supports compliance with institutional and regulatory requirements, manages research computing projects and vendors, and develops and manages related budgets in partnership with the Director of Teaching, Learning, and Research Technology. The incumbent is expected to support LMU’s mission, vision, and values; demonstrate professional, responsible, accountable, and ethical conduct; and provide outstanding customer service. Other duties may be assigned or requested.

Requirements

Typically a master’s degree from a four-year college or university in a related field, or equivalent experience; a doctorate is preferred.
At least 5 years of experience in research computing or a related field.
At least 2 years of experience in a managerial role.
Advanced knowledge of and experience with cloud computing platforms, HPC systems, AI and machine learning, data storage solutions, and research software applications.
Demonstrated experience in strategy development, project management, and planning.
Strong written and oral communication skills, including preparing comprehensive reports and executive summaries that convey complex technical information and building relationships.
Strong analytical and problem-solving skills.
Excellent interpersonal skills and experience communicating and interacting with university faculty.
Highly developed organizational skills.
Ability to read, analyze, write, and interpret complex documents.
Expected to continue upgrading knowledge, skills, and abilities to stay current with changes in regulations and policies.

Nice To Haves

Doctorate in a related field.
Experience with AWS.

Responsibilities

Provide consultation on research computing, research technology acquisition (including grant-funded acquisitions), and policies and processes for faculty use of research technologies.
Develop and implement strategic plans for research computing infrastructure and services.
Plan research program development efforts, including initiatives, communications, pilot programs, guidelines, and evaluation processes.
Participate in ITS planning, policy and procedure development, and decision-making; conduct user-satisfaction surveys and needs analyses.
Work with the ITS infrastructure team to expand faculty use of research computing services, including AWS, a high-bandwidth Science DMZ, and AI services.
Facilitate awareness campaigns, training sessions, and workshops to expand research and engagement with innovative research technologies.
Collaborate with department chairs, faculty, and researchers to understand computing needs and provide tailored solutions.
Serve as the primary contact for research computing inquiries and support requests.
Coordinate ITS support for research efforts, including data management and security.
Partner with the Center for Faculty Development to promote and facilitate research computing community groups and interdisciplinary collaboration.
Ensure effective installation, configuration, operation, and maintenance of HPC systems, data storage, and related research computing resources.
Collaborate with the Information Security Team on research computing policies, practices, and standards in accordance with industry regulations and best practices.
Ensure data security and compliance with institutional and regulatory requirements.
Monitor system performance and recommend improvements to optimize resource utilization.
Manage research computing projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
Coordinate with external vendors and service providers to procure and implement new technologies.
Prepare and present reports on the status and impact of research computing initiatives.
Develop, forecast, and manage the budget for research computing support, and work with the Director of Teaching, Learning, and Research Technology on budgets for research computing services and infrastructure.
Exhibit behavior supporting the university’s mission, vision, and values; model professional, responsible, accountable, and ethical conduct; and demonstrate outstanding customer service.
Perform other duties as assigned or requested.