Manager of Research Computing

Loyola Marymount University•Westchester, FL

About The Position

Under general supervision, the Manager of Research Computing oversees the development, implementation, and management of advanced computing resources and services that support research activities at Loyola Marymount University. The role works with faculty, researchers, and IT staff to encourage innovative use of research technology, high-performance computing systems, data storage, and research software applications. The position is part of Information Technology Services, which supports technology-rich learning environments, teaching and scholarship, and reliable, accessible, integrated information systems. The work supports LMU’s mission of encouraging learning, educating the whole person, serving faith, and promoting justice.

Requirements

Typically, a master’s degree from a four-year college or university in a related field, or equivalent experience; a doctorate is preferred.
At least 5 years of experience in research computing or a related field, including at least 2 years in a managerial role.
Advanced knowledge of and experience with cloud computing platforms, HPC systems, AI and machine learning, data storage solutions, and research software applications.
Demonstrated experience in strategy development, project management, and planning.
Exemplary written and oral communication skills, including preparing comprehensive reports and executive summaries on complex technical topics and building professional relationships.
Strong analytical and problem-solving skills.
Excellent interpersonal skills and experience communicating and interacting with university faculty.
Highly developed organizational skills.
Ability to read, analyze, write, and interpret complex documents.
Ability to continue upgrading knowledge, skills, and abilities to keep abreast of changes in regulations and policies.

Nice To Haves

Doctorate in a related field.
Experience with Amazon Web Services (AWS) is preferred.

Responsibilities

Provide consultation on research computing, research technology acquisition (including grant-funded acquisitions), and policies and processes for faculty use of research technologies.
Develop and implement strategic plans for research computing infrastructure and services.
Plan research program development efforts, including initiatives, communications, pilot programs, guidelines, and evaluation processes.
Participate in Information Technology Services planning, policy and procedure development, and decision-making; conduct user-satisfaction surveys and needs analyses.
Work with the ITS infrastructure team to expand faculty use of research computing services, including AWS, high-bandwidth Science DMZ, and artificial intelligence services.
Facilitate awareness campaigns, training sessions, and workshops to expand research and increase scholarly engagement with research technologies.
Collaborate with department chairs, faculty, and researchers to understand computing needs and provide tailored solutions.
Serve as the primary point of contact for research computing inquiries and support requests.
Coordinate ITS support for research efforts, including data management and security.
Partner with the Center for Faculty Development to promote and facilitate research computing community groups that support interdisciplinary engagement and collaboration.
Ensure effective installation, configuration, operation, and maintenance of HPC systems, data storage, and related research computing resources.
Collaborate with the Information Security Team on research computing policies, practices, and standards aligned with industry regulations and best practices.
Ensure data security and compliance with institutional and regulatory requirements.
Monitor system performance and recommend improvements to optimize resource utilization.
Manage research computing projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
Coordinate with external vendors and service providers to procure and implement technologies.
Prepare and present reports on the status and impact of research computing initiatives.
Develop, forecast, and manage the budget for research computing support, and work with the Director of Teaching, Learning, and Research Technology on budgets for research computing services and infrastructure.
Perform other duties as assigned or requested.
Exhibit behavior that supports the university’s mission, vision, and values; communicate and interact in a professional, responsible, accountable, and ethical manner; and demonstrate outstanding customer service.