Manager of Quality Improvement & Systems
About The Position
The Manager of Quality Improvement (QI) & Systems is a strategic leadership role responsible for fostering a culture of continuous improvement and ensuring the effectiveness, and sustainability of the organizational systems. This role integrates quality improvement, data analytics, and health information technology to drive measurable improvements in patient care, operational efficiency, and organizational performance. As a member of the leadership team, this Manager will ensure alignment with Protection of Privacy Act (POPA) and all applicable Health Information Act (HIA), and Personal Information Protection Act (PIPA). This position provides leadership to a multidisciplinary team and oversees critical functions including quality improvement, and staff training and development.
Requirements
- Bachelor’s degree in Healthcare Administration, Health Informatics, Business Administration, or related field.
- 3 – 5 years of progressive management experience, ideally within a Alberta Primacy Care Network (PCN), Community Health Centre (CHC), or Alberta Health Services (AHS) environment.
- Proven track record of managing a team, minimum 2 years of direct supervisory experience.
- Strong practical knowledge of Lean, Six Sigma, or Institute for Healthcare Improvement (IHI) methodologies.
- Solid understanding of IT infrastructure, vendor contract management, and Electronic Medical Records (EMR) systems.
- Strong negotiation skills to hold external IT contractors accountable to their Service Level Agreements (SLAs)
- Able to translate raw health data into a narrative that clinicians and executives understand.
Nice To Haves
- Masters preferred.
- Certified Professional in Healthcare Quality (CPHQ) or Lean Six Sigma, green/ black belt.
- Deep familiarity with Alberta Health Information Act (HIA) and privacy impact assessments (PIAs)
Responsibilities
- Lead the design, implementation, and evaluation of a multi-year Quality Improvement framework aligned with provincial primary care, accreditation standards, and organizational goals.
- Foster a culture of continuous improvement, accountability, and evidence-informed decision making.
- Oversee the design and implementation of clinical audits, evaluation frameworks, and QI initiatives that improve patient outcomes and operational effectiveness.
- Monitor and analyze Key Performance Indicators (KPIs) across multiple relevant domains, translating data into strategic insights for leadership and funders.
- Ensure organizational readiness for accreditation in alignment with the Canadian Accreditation Council (CAC) and relevant regulatory standards.
- Identify and mitigate organizational risks through proactive monitoring, timely reporting, and continuous QI practices.
- Oversee the development, delivery, and maintenance of a comprehensive onboarding and continuous learning program for clinical staff.
- Ensure effective training on EMR systems, privacy legislation, clinical workflows, and other relevant technologies.
- Build organizational capacity for quality improvement, data analysis, and system utilization through education and coaching.
- Promote a learning orientated culture that supports innovation, adaptability, and professional growth.
- Provide strategic leadership, mentorship, performance management, and professional development for a team of four direct reports. (QI, Workplace Support/Training)
- Foster a collaborative, inclusive, and high-performing team environment.
- Set clear objectives, monitor outcomes, and support staff in individual and team goals.
- Manage departmental budgets, prioritizing training, and QI initiatives.
- Contribute to organizational planning and decision making as a member of the leadership team.
Benefits
- Employee Assistance Plan (EAP)
- Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius
- Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage
- Lifestyle Spending Account
- Group Retirement Savings Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
