Manager of Project Delivery

Entrega•Troy, MI

16h

About The Position

Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value. Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients. Entrega is seeking a Manager of Project Delivery to lead, develop, and manage the Project Delivery team across multiple client engagements. This role sits within the Project Delivery function and is responsible for people leadership, capability development, and delivery execution consistency across Project Delivery resources. The Manager ensures that delivery staff are operating effectively within the delivery model, producing high-quality outputs, and progressing in their development. This is not a client relationship ownership role. This role does not replace delivery accountability held by engagement leadership. Instead, this role is responsible for ensuring the strength, consistency, and performance of the Project Delivery capability across the organization. This role may also contribute directly to client delivery in targeted scenarios to support complex engagements, reinforce delivery standards, and maintain proximity to execution.

Requirements

6–10+ years of experience in professional services, consulting, or project-based delivery environments
Proven experience managing and developing delivery teams
Strong understanding of structured delivery models and execution frameworks
Experience overseeing execution across multiple engagements or workstreams
Ability to identify performance gaps and drive improvement
Strong communication, coaching, and leadership skills
Ability to operate across both strategic and execution-focused responsibilities
High level of ownership, accountability, and operational discipline
Experience working cross-functionally with delivery, operations, and staffing teams

Nice To Haves

Strong ability to develop and manage high-performing delivery teams
Consistent enforcement of execution standards and expectations
Ability to identify and address performance and capability gaps
Effective alignment between staffing, capability, and delivery needs
High ownership of team performance and delivery quality
Ability to influence across delivery leadership without owning the client relationship
Ability to contribute meaningfully to delivery execution in complex or high-impact scenarios
Contribution to improving delivery consistency and scalability across the organization

Responsibilities

Manage and develop Project Delivery Analysts, Leads, Managers, and Directors
Provide coaching, feedback, and performance management across the team
Support career progression, capability development, and role clarity
Ensure consistent expectations and standards across all team members
Conduct regular performance check-ins and development planning
Establish and reinforce consistent delivery expectations and execution standards
Ensure Project Delivery staff operate with structure, discipline, and accountability
Identify gaps in execution quality, consistency, or approach and address them
Promote best practices in delivery execution across engagements
Ensure alignment between role expectations and actual day-to-day execution
Partner with Resource Operations and Planning to support effective staffing decisions
Ensure team members are appropriately aligned to roles based on capability and experience
Provide input on resource readiness, performance, and suitability for assignments
Monitor team utilization and engagement alignment at a high level
Support resolution of resource-related delivery challenges
Maintain visibility into delivery execution across engagements
Identify performance risks, execution gaps, or team-related challenges
Support resolution of delivery issues related to execution quality or team performance
Escalate systemic issues impacting delivery effectiveness
Ensure consistent follow-through on identified risks and actions
Contribute directly to delivery execution on select engagements where additional leadership or experience is required
Support complex workstreams, escalations, or critical delivery milestones as needed
Provide hands-on guidance and execution support in high-impact delivery situations
Reinforce delivery standards and model behaviors through direct engagement in client work
Balance billable contribution with primary responsibility for team leadership and capability development
Partner with delivery leadership (including Service Delivery Manager) to ensure alignment between delivery expectations and team performance
Collaborate with Project Management, Planning, and Operations functions to ensure coordinated execution
Ensure Project Delivery roles are clearly understood and properly utilized across engagements
Reinforce alignment between delivery execution and broader organizational goals