Project Delivery Manager

Prime Robotics

2d•Remote

About The Position

Prime Robotics is revolutionizing warehouse automation by empowering businesses to thrive in a world of ever-increasing demands. Our mission is to transform traditional warehouses into beacons of efficiency and productivity through innovative automation solutions. As one of the fastest-growing players in the robotics space, we need exceptional talent to fuel our expansion. This role offers an opportunity to help liberate warehouse operators from the constraints of traditional operations, enabling them to meet tomorrow's challenges with confidence and agility.

Requirements

12+ years of progressive experience in Project/Program Management, with demonstrated ownership of complex, multi-stakeholder deployments.
7+ years of hands-on experience in warehouse operations, distribution center commissioning, or end-to-end automation deployment (AMRs, AS/RS, conveyors, robotics, or similar).
Proven track record managing hardware + software integration projects in industries such as warehousing, e-commerce fulfillment, supply chain, logistics, manufacturing, or cold chain.
Strategic thinker with strong organizational agility; able to manage multiple concurrent projects at different phases.
Strong analytical and problem-solving skills; comfortable making data-driven decisions in ambiguous, fast-moving environments.
Demonstrated ability to influence, negotiate, and drive alignment across cross-functional teams without direct authority.
Excellent written and verbal communication skills; confident presenting to C-suite and frontline operations teams alike.
Proficiency with JIRA (issue tracking), Confluence (documentation), and standard project management tools (MS Project, Smartsheet, or equivalent).
Comfortable operating in a startup-scale environment where processes are evolving and initiative is rewarded.
Willingness to travel domestically and internationally for site visits, commissioning, and customer engagement (up to 40%).

Nice To Haves

Direct experience commissioning goods-to-person systems, automated storage & retrieval, or robotic picking solutions is highly desirable.

Responsibilities

Serve as the primary delivery owner for Prime Robotics automation projects.
Bridge the gap between Sales and Delivery, managing cross-functional internal and customer-facing workstreams.
Ensure the successful commissioning of robotic systems, robotic arms, and integrated software (WMS/ERP/PES) within scope, on time, and on budget.
Partner with the Prime Sales team to understand customer warehouse layouts, throughput requirements, integration complexity, and geographic deployment constraints.
Define implementation strategies for AMR, AS/RS, and software deployments, factoring in site infrastructure, racking configurations, and network readiness.
Develop high-level project timelines and resource estimates to support proposals and SOW development.
Collaborate with Solutions Engineering and Finance to validate effort estimates, hardware lead times, and service delivery costs.
Lead the Sales-to-Delivery handover process, ensuring all contractual commitments, scope boundaries, and customer expectations are clearly documented and understood.
Analyze contracts to define scope, key deliverables, acceptance criteria, and major milestones aligned to Prime's delivery methodology.
Establish the project charter, RACI, communication protocols, and cadenced governance structure.
Conduct gap analysis with customer and Prime cross-functional teams to surface risks early.
Define measurable success criteria, go-live KPIs, throughput targets, system uptime SLAs, and establish baselines for performance tracking.
Ensure adherence to Prime's standard project processes, SOPs, and governance frameworks throughout all phases.
Monitor progress against timelines, budget, and milestone commitments; proactively surface risks and drive resolution before they impact go-live.
Maintain clear, consistent communication across all stakeholders—customer leadership, Prime HQ, field teams, and third-party integrators.
Own the customer readiness checklist: floor markings, charging station placement, Wi-Fi infrastructure, dock door configurations, and safety zone layouts.
Coordinate with Prime's Supply Chain team on hardware lead times to ensure timely arrival per installation sequencing plans.
Track software development milestones for PES, WMS integration, and custom API development; flag delays and drive resolution.
Log, manage, and escalate all issues and bugs through JIRA with structured triage and prioritization processes.
Manage cross-functional resource allocation; Prime field engineers, software deployment specialists, and customer operations leads, and coordinate travel and scheduling logistics.
Validate final site readiness before robot deployment, ensuring all infrastructure, safety, and software prerequisites are met.
Oversee robot commissioning, software deployment, and end-to-end system testing across various automation components.
Lead integration testing across customer WMS/ERP environments, Prime HQ software teams, and regional field operations.
Stand up and facilitate war rooms during critical go-live windows to accelerate issue resolution.
Support UAT planning and execution; monitor ramp-up KPIs against contracted targets.
Drive project closure: final ticket resolution, handover documentation, customer signoffs, and transition to Prime's Client Services team.
Maintain all project documentation on Confluence; charters, risk registers, test reports, handover packages, and lessons learned.

Benefits

Employer-subsidized medical, dental, and vision insurance plans
Dedicated vacation and sick leave
Invaluable hands-on experience with cutting-edge robotics technology
A collaborative culture where innovation thrives and your work has a real impact.
The excitement of contributing to transformative technology in a fast-growing industry.

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