Manager of Product Operations

AIR Communities•Chicago, IL

17h•$135,000 - $155,000•Onsite

About The Position

As Manager, of Product Operations, you will serve as the connective tissue across business teams, operating partners, technology groups, analytics, data, and leadership. You will help translate strategic priorities into disciplined execution across the Revenue Management program, Lens product enhancements, implementation readiness, reporting, stakeholder alignment, and ongoing operational optimization.

Requirements

5-7 years of relevant program management and analytic experience.
Experience coordinating cross-functional initiatives that span business operations, technology, analytics, reporting, and stakeholder groups.
Strong ability to translate business priorities into clear action plans, operating cadences, milestones, and follow-through.
Comfort working in ambiguous and fast-moving environments
Clear executive communication skills, including the ability to summarize progress, risks, decisions, and recommendations.
Strong process improvement mindset with the ability to document workflows, identify gaps, and support scalable operating models.
Experience supporting technology implementations, go-live readiness, change management, adoption planning, or operational readiness efforts.
Ability to build trust with business partners, operators, vendors, technology teams, product stakeholders, and leadership.
Data-oriented approach to reporting, validation, metrics, and performance monitoring.
Curiosity for using AI, automation, and improved workflows to reduce manual effort and increase operational efficiency.

Nice To Haves

Bachelor's degree in business administration or related field.
Revenue management and/or property operations experience.
Experience working in Jira or a similar project, product, or issue-tracking platform.
Ability to write, edit, or validate SQL queries.
Advanced Excel skills, including array functions, efficient formatting, analysis, and storytelling with data.

Responsibilities

Coordinate implementation planning, readiness validation, deployment activities, operator onboarding, platform migrations, and system go-lives for enterprise technology initiatives.
Support launch planning, risk mitigation, issue resolution, and post-implementation stabilization across operating partners and business stakeholders.
Facilitate implementation reviews, follow-up sessions, and go-live validation checkpoints to promote successful adoption and operational continuity.
Develop, maintain, and automate recurring business reporting processes that provide visibility into implementation progress, operational status, and key business metrics.
Prepare clear updates, insights, and recommendations for leadership to support data-driven decision-making and transparent program governance.
Maintain reporting cadences and performance monitoring processes that support strategic initiatives and execution priorities.
Coordinate user administration activities, including access tracking, stakeholder communications, status follow-up, and partnership with technology teams to support timely and controlled user enablement.
Identify opportunities to streamline workflows, improve business processes, and strengthen operational effectiveness.
Support process standardization by documenting procedures, implementation requirements, and operational best practices.
Partner with stakeholders to validate readiness, resolve process gaps, and support organizational change initiatives.
Act as a central coordination point across internal departments, external operating partners, and vendor stakeholders to align priorities, dependencies, timelines, and deliverables.
Build strong working relationships that support implementation success, operational objectives, and ongoing optimization.
Run recurring engagement sessions to track progress, address risks, and maintain stakeholder alignment.
Provide clear communication and follow-through throughout project and product lifecycles.
Support strategic planning, roadmap execution, implementation sequencing, and organizational change initiatives.
Partner with leadership and cross-functional teams to assess dependencies, resource needs, risks, and tradeoffs.
Help stakeholders navigate process and technology changes to promote adoption, continuity, and effective execution.
Serve as the operating partner to the Product Manager, turning the Lens product vision into a disciplined execution model across business, analytics, data, technology, and operator stakeholders.
Establish and maintain the Lens product operating cadence, including prioritization forums, decision tracking, stakeholder alignment touchpoints, release planning, and post-release follow-up.
Create structure for how Lens priorities move from product direction to delivery by organizing the right conversations, surfacing tradeoffs, documenting decisions, and keeping teams aligned on timing and outcomes.
Coordinate cross-functional execution of Lens enhancements so workstreams stay aligned to product priorities, business objectives, adoption goals, and implementation sequencing.
Maintain visibility into enhancement status, open decisions, risks, dependencies, stakeholder commitments, and readiness milestones.
Partner with the Product Manager to prepare stakeholders for upcoming Lens changes, including communications, adoption planning, operating impacts, and support needs.
Reinforce a consistent Lens operating model with clear ownership, disciplined follow-through, stakeholder accountability, and measurable business adoption.

Benefits

25% Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
Medical, dental, vision, and life insurance options available.
HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
Short and long-term disability paid by the company.
401(K) plus up to 6% company match contributions.
Paid Vacation, 14 Paid Holidays, and Paid Sick Time.
Tuition Assistance Program.
Commuter Benefits and Pet-Insurance.
Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
15 hours of paid time annually to give-back to your community.
Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.