Manager of PMO

Jackson Dawson•Dearborn, MI

19h

About The Position

Jackson Dawson is seeking a Manager of PMO to lead its Project Management Office within the IT organization. The role owns the IT project portfolio from intake and planning through delivery and closure, leads Project Managers and Project Coordinators, establishes project delivery standards, and provides leadership with clear, accurate information about project health. The Manager works with IT leaders across development, security, infrastructure, and help desk, as well as business stakeholders. Projects use Agile for client and work-for-hire engagements and Waterfall for SaaS product and internal platform releases; the Manager ensures that each project follows the appropriate approach.

Requirements

Bachelor's degree in Business, Information Systems, Project Management, or a related field.
At least 5 years of project management experience, including at least 2 years leading a PMO or managing people.
Experience managing a portfolio of projects, not just individual projects.
Hands-on experience with both Agile and Waterfall methods.
Proven people management skills, including performance management and work assignment.
Strong written and verbal communication skills, including explaining project status to technical and non-technical audiences.
Solid understanding of risk management, change control, and project standards.

Nice To Haves

PMP or PMI-ACP certification, or working toward one.
Experience with Jira, Azure DevOps, Smartsheet, Microsoft Project, and Microsoft 365 tools such as Planner, SharePoint, and Teams.
Experience with IT projects spanning infrastructure, software, security, and compliance, including SOC 2, CPRA, and GDPR.
Background in a technology team at a marketing, agency, or event services company.
Experience building or maturing a PMO.

Responsibilities

Own the full IT project portfolio and maintain an accurate, current view of active, planned, and incoming projects.
Run project intake by evaluating, prioritizing, and scheduling requests and assigning the appropriate Agile or Waterfall delivery approach.
Lead, coach, and manage Project Managers and Project Coordinators, including work assignments, scheduling, PTO approvals, one-on-ones, and annual reviews.
Partner with HR on hiring and onboarding PMO team members and support their training and certification goals.
Create and maintain project standards and templates, including charters, risk logs, status reports, and closure checklists.
Manage scope changes, risks, issues, and dependencies across projects and escalate major concerns early.
Build quality checkpoints into projects, including testing and security reviews.
Deliver a monthly portfolio report and dashboard covering project status, schedule, budget, resources, and risks.
Coordinate with development, infrastructure, security, and business teams to keep cross-team projects on track.
Select and manage PMO tools and continuously improve processes using lessons learned from completed projects.