MANAGER OF PAYER RELATIONS & STRATEGIC PARTNERSHIPS

Rocket Doctor

7d • $100,000 - $125,000 • Remote

About The Position

Rocket Doctor is a digital health platform and marketplace that helps doctors operate independent virtual and hybrid practices, connecting patients with accessible, comprehensive healthcare. The Manager of Payer Relations & Strategic Partnerships works closely with the CEO and leadership team to manage, strengthen, and expand relationships with U.S. health insurance plans.

As the primary relationship manager for assigned payer accounts after contract execution, the Manager builds relationships with health plan representatives, understands payer priorities, and demonstrates Rocket Doctor’s value through dependable service, data-driven reporting, and measurable patient outcomes. The role leads partnership implementation and collaborates with engineering, operations, data, clinical, finance, marketing, and technology teams to monitor utilization and performance, develop insights, and identify opportunities to expand services.

This remote U.S. position requires occasional travel for payer meetings, industry conferences, and company events. The role is full-time, with base salary, performance-based incentives, and company equity. The anticipated base salary is $100,000–$125,000 annually, depending on experience and qualifications.

Requirements

• 4–7 years of experience in healthcare account management, payer relations, strategic partnerships, provider relations, or a related healthcare business development role.
• Experience working directly with U.S. health insurance plans, particularly Medicaid, Medicaid managed care organizations, Medicare, or healthcare organizations serving payer populations.
• Demonstrated ability to build and maintain professional relationships with healthcare executives, health plan representatives, and operational stakeholders.
• Experience managing existing client or payer accounts, with demonstrated success in account retention, relationship development, and business growth.
• Strong understanding of the U.S. healthcare system, including commercial insurance, Medicare Advantage, Medicaid managed care, and payer-provider relationships.
• Experience collecting, analyzing, and presenting healthcare utilization, operational, or financial performance data.
• Strong proficiency with Microsoft Excel, PowerPoint, and reporting or data visualization tools.
• Experience preparing and delivering presentations, performance reports, and business reviews to external partners.
• Excellent written and verbal communication skills, including the ability to translate complex information into clear, actionable recommendations.
• Strong organizational and project management skills.
• Business acumen and ability to identify revenue growth and partnership expansion opportunities.
• Organized, positive, professional, and relationship-oriented approach, with high standards of professionalism when interacting with payer partners, patients, physicians, and Rocket Doctor staff.
• Passion for increasing access to care for patients in need across the United States.
• Ability to work remotely, seek new challenges, and work independently in a rapidly growing start-up.
• Ability to perform the duties with reasonable accommodation.

Nice To Haves

• Bachelor’s degree in Business Administration, Healthcare Administration, Public Health, Finance, or a related field; an MBA, MHA, MPH, or equivalent advanced degree is an asset.
• Experience working for or directly with a U.S. health insurance company, managed care organization, digital health company, or physician services organization.
• Familiarity with healthcare quality and performance measures, including HEDIS, Medicare Star Ratings, and value-based care metrics.
• Experience with healthcare claims data, patient utilization reporting, and reimbursement analysis.
• Experience with CRM platforms such as Salesforce or HubSpot.
• Previous experience managing enterprise healthcare accounts or expanding existing payer partnerships.
• Experience working in a start-up or rapidly growing healthcare technology company.

Responsibilities

• Serve as the primary point of contact for assigned U.S. health plan partners after contract execution.
• Develop and maintain relationships with payer representatives across network management, provider relations, clinical operations, and executive leadership.
• Establish regular payer communications, including check-ins, performance reviews, and strategic planning meetings.
• Learn each payer’s organizational structure, priorities, patient populations, and business objectives.
• Represent Rocket Doctor professionally in payer meetings, conferences, and partnership discussions.
• Identify payer concerns and ensure timely communication and resolution of operational challenges.
• Build trusted relationships that support payer satisfaction, contract retention, and partnership growth.
• Work with internal teams to collect, analyze, and organize data about patients served through payer partnerships.
• Develop and maintain payer performance reports and dashboards tracking key metrics.
• Prepare monthly and quarterly performance reports for payer representatives and Rocket Doctor leadership.
• Translate clinical and operational data into clear, actionable insights that demonstrate Rocket Doctor’s value.
• Identify trends, care gaps, and opportunities to improve patient engagement, utilization, and healthcare access.
• Collaborate with internal teams to support data accuracy, consistency, and compliance with privacy and contractual requirements.
• Maintain an active understanding of the U.S. healthcare insurance landscape and developments in virtual care reimbursement, payer-provider partnerships, value-based care, and digital health.
• Identify ways to demonstrate measurable value to payer partners through improved access, efficient service delivery, and innovative care models.
• Provide Rocket Doctor leadership with feedback on payer needs, market trends, and potential service opportunities.
• Manage multiple payer relationships, priorities, and deadlines, and maintain professional relationships with staff and external partners.

Benefits

• Competitive base salary and performance-based incentives.
• Company equity in the form of shares and/or options.
• Additional performance-based compensation may be available based on payer relationship development, account retention, partnership growth, and achievement of agreed-upon performance objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed