Manager of Patient Programs- Population Health

ERIE FAMILY HEALTH CENTER•Chicago, IL

3d•Onsite

About The Position

Motivated by the belief that healthcare is a human right, Erie provides high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, Erie has provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Population Health team! Erie’s Manager of Patient Programs - Population Health provides leadership, direction and strategic vision for quality initiatives across the organization to support UDS, HEDIS, agency and payor-related quality programs. The Manager considers the unique needs and challenges faced by Erie’s patient population and seeks to advance health equity, improve health outcomes, and ensure accurate reporting.

Requirements

High school diploma or equivalent, with six (6) years of healthcare experience; OR Associate degree or two years of college, with four (4) years of healthcare experience; OR Bachelor’s degree from a 4-year accredited college or university with two (2) years of healthcare experience
Minimum two (2) years of experience working in a healthcare setting required.
Experience with data management required.
Ability to establish and maintain effective working relationships with co-workers, clients, and community partners.
Ability to plan, organize, implement, evaluate, and modify program needs.
Ability to independently solve problems and address issues as they arise.
Ability to work with staff members across all levels of the agency.
Computer and data-entry skills, including proficiency in Microsoft Suite.

Nice To Haves

Master’s degree a plus.
Supervisory experience is strongly preferred.
Knowledgeable about Epic and its reporting features.
Highly skilled at using Microsoft Excel.

Responsibilities

Manages team schedules and time off requests.
Completes hiring, training, scheduled performance evaluations, and 1:1 meetings with team members.
Ensures implementation of agency policies and procedures.
Facilitates regular meetings and trainings for the team.
Leader of NCQA content at Erie Family Health Centers, including EHR-related content, reporting, and implementation of standards.
Maintains project management role and core PCMH and NCQA expertise.
Coordinates all activities, communication, updates, meetings related to NCQA.
Through reporting and chart review, identify process gaps, trends and disparities related to UDS and HEDIS performance metrics, as well as misalignment of payor and agency data.
Provide oversight and ongoing management of care gap reports.
Support leadership with analytics regarding financial earning potential related to HEDIS, ongoing tracking and trending of performance indicators/metrics, and reporting financial opportunities.
Other Duties as Assigned.

Benefits

Competitive salaries
High-quality health care plans
Generous time off benefits
Retirement benefits
Medical, Dental, Vision, Life and Disability Insurance
Flexible Spending (FSA) for Health Care or Childcare
401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
Annual Paid Time Off: starting at 20 days of PTO
8 paid holidays
Annual merit increases
Room for growth and career advancement