Manager of Patient Access

Trinity Health•Hartford, CT

3d•Onsite

About The Position

Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to obtain reimbursement for services rendered. Responsible for leading and directing the work of all onsite front-end operations within the Patient Access department. Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.

Requirements

Bachelor’s degree in Healthcare, Business Administration, or a related field; equivalent combination of education and experience may be considered
3+ years of relevant patient access/intake experience
3+ years supervisory experience required
Knowledge of all aspects of patient access operations, including but not limited to patient registration, point-of-service, medical necessity, bed management and collections

Nice To Haves

Experience in a complex, multi-site environment preferred
Emergency Department experience STRONGLY preferred

Responsibilities

Provide guidance and direction to assigned staff in Inpatient Admissions, Outpatient Registration, Emergency Department Registration, Financial Counseling, and other onsite/offsite locations
Responsible for front end unbilled management and denial prevention
Provide operational guidance and direction to assigned staff to ensure service integration, effective coordination of departmental work activities, and quality job performance
Serve as primary liaison regarding registration and/or pre-service functions (Inpatient Admissions, Outpatient, Emergency Department, Series, Ambulatory Surgery, Clinic, and Lab Specimen Registrations)
Serve as a subject matter expert for developing training materials, systems, procedures, and new programs
Lead the redesign of registration processes and systems to improve overall patient experience, data integrity, and staff productivity
Manage timely and professional follow-up to customer complaints and issues
Manage regular ongoing performance feedback cycle, performs associate evaluations, and reviews and approves performance goals
Analyze and display data in meaningful formats; develop and communicate policies/procedures and other business documentation