Manager-Patient Access
About The Position
This position manages and coordinates department activities for their assigned Patient Access areas. Acts as a resource for internal and external customers and delivers exceptional service. Must maintain current knowledge of regulatory agency requirements (Joint Commission, CMS, HIPAA, EMTALA, etc.). Leads process improvement and initiatives for problem solving. Instrumental in cultivating a positive team approach. Participates in benchmarking to ensure that the assigned areas meet departmental goals. The Manager develops and implements new policies and procedures to improve workflow and effectiveness of the department. The Manager must perform other duties as assigned. Performs duties and responsibilities in a manner consistent with the organizations mission, values, and Mercy Service Standards.
Requirements
- High School Diploma or equivalent required.
- Previous management experience required.
- Good interpersonal and communication skills, verbal and written.
- Self-starter, ability to work independently, highly motivated and organized, requiring little direction.
- Good investigative and problem solving skills are necessary.
- Ability to adapt to rapidly changing conditions and requirements, able to coordinate and prioritize different activities simultaneously.
Nice To Haves
- Bachelors degree in business or related field preferred.
- Experience with software and systems used in the department preferred.
- Previous experience in the healthcare field preferred.
Responsibilities
- Manages and coordinates department activities for their assigned Patient Access areas.
- Acts as a resource for internal and external customers and delivers exceptional service.
- Maintains current knowledge of regulatory agency requirements (Joint Commission, CMS, HIPAA, EMTALA, etc.).
- Leads process improvement and initiatives for problem solving.
- Cultivates a positive team approach.
- Participates in benchmarking to ensure that the assigned areas meet departmental goals.
- Develops and implements new policies and procedures to improve workflow and effectiveness of the department.
- Performs other duties as assigned.
- Performs duties and responsibilities in a manner consistent with the organizations mission, values, and Mercy Service Standards.
Benefits
- medical coverage
- dental coverage
- vision coverage
- paid time off
- tuition support
- matched retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
