Manager of Participant Support Services (Train of Earn)

GODDARD RIVERSIDE COMMUNITY CENTER • New York, NY

2d • Hybrid

About The Position

The Education and Workforce Development Department is seeking an experienced, dynamic, and highly focused individual to serve as the founding Director of Participant Support for the Train and Earn Program located within Lincoln Square Neighborhood Center. This role operates under the direction of the Director of Education and Workforce and is responsible for providing encouraging participant engagement and retention through case management and assistance services for young adults pursuing education and employment opportunities. The Director will focus on the development of referrals, resources, and networks that will support participants over time, ultimately yielding successful outcomes leading to long-term success.

Requirements

• Licensed Master Social Worker (LMSW), or a Licensed Mental Health Counselor (LMHC)
• At least three (3) years of successful experience in social services, youth development, or related field
• Working Knowledge: Sufficient familiarity with workforce development, career readiness, job placement processes, and the employment barriers young adults face.
• General Knowledge: City systems such as public assistance programs, child welfare services, education systems, and affordable housing resources.
• Thorough Knowledge: Case management principles and practices, including developing case plans, documenting case notes, and facilitating youth development strategies.
• Workshop development and group facilitation techniques for employment, financial literacy, and social interaction.
• Microsoft Office products including Word, Excel, and Outlook
• Comprehensive Knowledge: Service coordination and advocacy for youth navigating complex systems.
• Database management systems (Salesforce, DYCD Connect) for tracking client progress and program outcomes.
• Best practices in supporting young adults with employment, education, financial literacy, and overcoming systemic barriers.
• Skills: Case Management, Relationship Building, Service Coordination, Time Management, Communication, Collaboration/Teamwork, Writing Proficiency

Nice To Haves

• Licensed Clinical Social Worker (LCSW)
• SIFI (Seminar in Field Instruction) certified
• Previous experience with case management within DYCD programs
• Experience working in non-profit

Responsibilities

• Manage the performance and development of Case Managers.
• Provide regular supervision, guidance, and support to ensure effective case management services.
• Review case notes, treatment plans, and participant progress to ensure quality and compliance.
• Facilitate team meetings and coordinate workloads to ensure efficiency.
• Support professional development through training and mentoring.
• Complete biopsychosocial assessments for participants as needed.
• Develop individualized treatment plans with SMART goals for qualifying participants.
• Assist Case Managers in developing and reviewing treatment plans.
• Provide weekly or bi-weekly counseling sessions for qualifying participants.
• Respond to participants’ needs related to mental health, substance use, behavioral issues, and social services.
• Offer short-term interventions and ongoing support.
• Support Case Managers in addressing complex participant needs.
• Ensure participants receive individualized case management services to achieve self-sufficiency.
• Identify and mitigate barriers related to economics, education, and employment.
• Assist participants in navigating complex systems, such as healthcare, education, and financial services.
• Support Case Managers in delivering effective participant services.
• Maintain detailed case notes and treatment plans in accordance with funder and agency policies.
• Track participant interactions and progress using case management tools.
• Oversee Case Managers’ documentation to ensure accuracy and timeliness.
• Manage collection and distribution of program outcomes and statistical data for reporting.
• Ensure compliance with program standards and government contract reporting.
• Conduct social and educational workshops for participants on relevant topics (e.g., mental health, financial literacy, and employment readiness).
• Support Case Managers in developing and facilitating participant workshops.
• Cultivate and maintain strong relationships with community-based organizations.
• Track internal and external referrals to ensure participants receive appropriate support.
• Develop partnerships to expand available resources and referral options for participants.
• Provide guidance to case managers on how to effectively leverage community resources.

Benefits

• The organization encourages maintaining mental well-being and offers resources or support programs for staff mental health, including supervision, counseling resources, or wellness initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager