Manager of Operations - East Coast

BendPak Inc•Mobile, AL

1d•$70,000 - $80,000•Onsite

About The Position

BendPak is a leading manufacturer of vehicle repair equipment, including automotive service lifts, parking lifts, tire changing machines, wheel balancers, and wheel alignment systems. The company is seeking motivated individuals to join its team in a fast-paced, challenging environment that rewards passion and hard work. BendPak offers employees personal latitude to direct their own professional development. The Warehouse Operations Manager will oversee the day-to-day operations of the company’s Alabama warehouses, managing the efficient receipt, storage, picking, wrapping, shipping, and dispatch of products. This role requires leadership, problem-solving, informed decision-making, and accountability in the Shipping and Receiving departments to ensure customer service standards are met. The manager will oversee facilities, guide, discipline, and ensure the safety and growth of warehouse personnel, ultimately ensuring productivity targets are achieved and warehouse processes run smoothly and efficiently.

Requirements

A high school diploma, general education degree, or equivalent is required.
4+ years of increasing experience in the warehousing, distribution, logistics, fulfillment, or transportation industry.
4+ years of experience in warehouse management and supply chain management procedures and best practices.
Proven ability to implement process improvement initiatives.
Strong knowledge of warehousing Key Performance Indicators (KPIs).
4+ years of demonstrated understanding and hands-on experience with warehouse management software, inventory management, and product flow and productivity standards.
3+ years of working knowledge of ERP systems. (SAP, Oracle, Infor, Lawson, Peoplesoft, etc.)
Forklift certification is required.
Provide effective support to team members and lead by example.
Able to share knowledge and skills to enhance the teams’ overall productivity and effectiveness.
Strong computer skills including MS Office (Word, Excel, Outlook), MS Teams, Zoom, general internet use, and Windows-based software and databases.
Must be able to accurately type between 45 and 60 WPM.
Decisive under pressure and time constraints.
Knowledge of administrative procedures.
Must be proficient in English written and oral communication skills.
Proactive communicator.
Highly motivated and target-driven.
Strong attention to detail and accuracy.
The ability to work independently without much direct supervision.
Ability to ask prying questions and diffuse tense situations.
Strong time management, organizational, and prioritizing skills.
Successful experience in managing and leading a team of people.
Develop Team Member relations, negotiate, and hold Team Members accountable to KPIs to improve the Shipping/Receiving experience.
Ability to work well within a team environment and focus on positive outcomes for the team and the company.
Proven ability to drive both employee performance and retention.
Excellent judgment, reasoning, conflict resolution, and problem‐solving skills.
Influencing and negotiation skills.
Ability to make independent decisions in a changing environment and anticipate future needs.
Energetic, adaptable, flexible, collaborative, proactive, and comfortable with change and uncertainty.
Ability to analyze processes and develop valid solutions to resolve issues at hand.
Ability to maintain the highest level of confidentiality.
Ability to influence outcomes and juggle multiple priorities in a fast-paced environment.
Ability to address concerns consistently and fairly across multiple programs.
Ability to analyze and research data and resolve discrepancies.
Ability to analyze complex data and make recommendations and informed decisions.
Ability to employ deductive reasoning and critical thinking skills.
Ability to multitask in a deadline-driven environment and shift priorities as needed.
Ability to seek out information and resolve issues.
Ability to work confidentially with discretion on privileged and sensitive information and abide by BendPak’s privacy and confidentiality policies.
Ability to calculate and process information quickly and accurately.
Ability to learn new concepts quickly and accurately.

Nice To Haves

BS/BA in Business Administration, Logistics, Supply Chain Management, or relevant field preferred.
3+ years of forklift, reach truck, and order picker experience strongly preferred.

Responsibilities

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; and advising management on needed actions.
Manages and controls inventory levels by conducting physical and cycle counts; reconciling with the ERP system; and producing reports and statistics regularly (IN/OUT status report, dead stock report, ABC reports, Missed Fulfillment reports, etc.).
Maintains the physical condition of warehouses by planning and implementing new design layouts and ensuring efficient space utilization; inspecting equipment; issuing work orders for repair and requisitions for replacement.
Completes warehouse operational and business requirements by scheduling and assigning employee work schedules; and following up on work results.
Maintains warehouse staff by interviewing, selecting, recommending, orienting, and training employees.
Maintains warehouse staff job results by coaching, counseling, rewarding, and disciplining employees; planning, monitoring, and appraising job results.
Responsible for creating, updating, and maintaining the company’s standard operating procedures (SOPs) for said department.
Efficiently manage the elements of the warehouse that affect the successful receiving, picking, packing, and/or shipping.
Responsible for the efficient and timely picking and shipping of all products shipped to our customers which is consistent with our customer service standards of “same-day shipping” on a daily basis.
Makes sure that all equipment used in the picking and shipping areas is used in a safe productive manner and that employees are sufficiently trained in order to achieve their daily goals.
Maintain a complete understanding of current software systems used to receive, pick, pack, and ship.
Establish and maintain metrics for the departments and provide frequent communication and feedback to team members to enhance quality and productivity.
Communicate and coordinate with receiving and shipping departments as well as customer service, sales, and other internal departments.
Hold brief team meetings daily at the start of each shift to discuss daily happenings, address any concerns, discuss any upcoming special events, talk about productivity goals, talk about safety, and make sure all employees have all their PPE and are aware of the importance of using them.
Help solve problems and make informed decisions that affect the service, and productivity of the picking, packing, shipping, and/or other warehouse/fulfillment departments.
Adjust priorities and manage time, people, and resources wisely in a fast-paced environment.
Uses scanning terminals to record and move inventory stock from Picked to Packed/Shipped status.
Collaborate with warehouse employees and other staff to ensure business goals are met.
Ships products both domestically and internationally using SXe, CSD, TWL, Pacejet, and a wide variety of carriers.
Develop knowledge about freight and sea shipping regulations and practices.
Maintains close working relationships with Pickers/Pullers/Packers/Shippers, and Inventory Control staff for a seamless flow of product through the facility and a steady flow of work to the packing lines.
Ensure that all outbound LTL is checked, pictures are taken, and load details documented before it is loaded on the truck or departs the facilities.
Approve rates given by flatbed carriers.
Layout each flatbed load on paper so the loader knows exactly how he is going to load it.
Make sure flatbeds are getting loaded in an efficient and timely manner.
Check all flatbeds before they leave making sure the correct product is loaded on the flatbed, they are all labeled correctly, and the stop numbers are on each piece of equipment.
Assist in loading/unloading trucks/containers and determining ways of stacking/unstacking items on the truck in the most efficient and safe manner.
Ensure that all outgoing shipments are properly labeled and that correlating documents are available and attached to each shipment.
Ensure that serial and batch numbers match the product.
Respond and attend to external and internal email requests and inquiries in a timely manner.
Respond to internal inquiries regarding the stages of the orders as they move through shipping in a timely manner.
Keep up any necessary reports or spreadsheets.
Contact dispatchers or account representatives with any issues that may arise.
Must ensure that empty pubs, containers, and trailers are delivered on time.
Must ensure that full pups, containers, and trailers are picked up in a reasonable amount of time.
Investigate and resolve logistics issues to ensure on-time delivery of goods to customers, and implement corrective action on shipment issues.
Review shipping notices, bills of lading, shipment requirements, and other records to determine priorities and shipping methods required to meet shipping and receiving schedules.
Supports sales order coordination requests from Customer Service, Sales, and other internal departments including freight quotes.
Investigate and coordinate cost-effective freight shipments to maximize efficiency.
Stays informed of logistics technology advances and applies appropriate technology to improve logistics processes.
Contributes to the overall functioning of the team by maintaining awareness of best practices/emerging issues, both internally and externally, sharing best practices, and building effective working relationships across the team and company.
Strategically manage the warehouse in compliance with the company’s policies and vision.
Liaise with management, clients, suppliers, and transport companies.
Receive feedback and monitor the quality of services provided.
Coordinating transportation providers to ensure prompt and proper movement of shipments.
Continuously monitor the status of all inbound and outbound cargo shipments.
Performs other duties and tasks as necessary or assigned.
Some light travel may be required.