Manager of Operations

Carrier Enterprise•Charlotte, NC

5h•Onsite

About The Position

Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. The Area Operations Manager has the primary responsibility for supervising the daily operations of the Hub locations and developing a productive, profitable and achievement-oriented working environment for employees. Address operational issues and concerns in a timely fashion.

Requirements

5 or more years of progressive experience managing operations in a business environment in a similar capacity listed in the duties and responsibilities above
High School Diploma or GED equivalent; AA/AS degree in Business or related field preferred

Nice To Haves

Experience in a business work environment
Demonstrated ability to quickly adapt to changing conditions and solve problems immediately.
Must be team-oriented and have good interpersonal communication skills.
Must have good analytical, problem solving, and organizational abilities
Ability to multi-task, prioritize workload and work calmly under pressure.
Exhibits the ability to work well with others and maintain organization between cross-related departments.
Ability to lift up to 50 lbs.
Must be willing to travel
Must be able to operate a forklift; prior forklift certification preferred.
Knowledge of the industry and market trends
Excellent verbal and written communication skills
Strong business acumen
Proficiency in Microsoft Office applications
An eye for attention to detail
Ability to work effectively in a fast-paced environment
Exceptional analytical skills to sift through high volumes of data and information

Responsibilities

Implements and directs hub safety programs and warehouse operational practices
Conducts annual transportation cost analyses and takes corrective actions
Conducts with the Ops team inventory control procedures, including reconciling inventory accounts, coordinating inventory returns and repairs, and assisting in product cycle counting
Conducts hub management meetings to communicate information and resolve problems
Analyzes reports to identify potential operational deficiencies and take corrective actions
Analyzes customer feedback procedures and develops methods to improve service quality using metrics.
Implements and ensures consistent compliance with standard operating procedures, policies, internal audit controls, Sarbanes-Oxley controls and business management quality system requirements
Utilizes LEAN methodologies to develop and implement action plans to correct problem areas and optimize established levels of business performance objectives, service, productivity, and quality.
Define service standards and KPI’s for hub operations
Contributes to preparation of branch annual budget, including forecast of capital expenditures.
Helps Hubs Coordinate employee work assignments to achieve inbound and outbound service requirements
Directs achievement of performance objectives related to productivity, quality, service and safety
Trains and Coaches Hub Managers on Monitoring workflow, work completed, error rates and related metrics and take corrective action.
Ensures procedures are observed, implemented and enforced
Ensures warehouse employees receive training
Maintains positive employee relations and morale
Assists in developing and documenting warehouse processes
With assistance from Human Resources, carries out performance management actions, including hiring, firing, discipline and setting of pay rates for employees