Manager of Strategic Operations

Gastro Health • Miami, FL

4d • Onsite

About The Position

Gastro Health is currently looking for an enthusiastic full-time Strategic Operations Manager to join our team in Miami! This position offers a great work/life balance with consistent hours and no weekends or evenings. The role supports the execution of enterprise strategic initiatives, special projects, operational improvement efforts, and cross-functional transformation programs. Working closely with physicians, operational leaders, and support center teams, the Manager translates organizational priorities into actionable project plans, coordinates implementation activities, and supports the adoption of new processes, programs, and capabilities. The Manager serves as a bridge between strategy and execution, helping ensure initiatives are effectively deployed, monitored, and sustained. Through project management, stakeholder engagement, analytical thinking, and collaborative leadership, this position contributes to organizational effectiveness, operational excellence, physician experience, and patient experience.

Requirements

• 4-6 years of experience in healthcare operations, strategic operations, management consulting, project management, or a related field.
• Experience leading cross-functional projects and coordinating multiple stakeholders is required.
• Project & Execution Management - Demonstrated ability to lead projects and strategic initiatives through planning, execution, deployment, and follow-through.
• Strong organizational, prioritization, time management, and program management skills with the ability to manage multiple competing priorities.
• Communication & Stakeholder Engagement - Excellent verbal, written, and presentation skills with the ability to facilitate meetings, communicate complex information clearly, and build productive relationships across all levels of the organization.
• Analytical Thinking & Continuous Improvement - Strong problem-solving capabilities with the ability to analyze data, identify root causes, evaluate opportunities, and drive process improvements that enhance operational performance.
• Change Leadership & Influence - Ability to support organizational change, drive stakeholder adoption, and influence outcomes without direct authority while fostering accountability and alignment across cross-functional teams.
• Adaptability, Innovation & Results Orientation - Demonstrated attention to detail, adaptability, and commitment to achieving results.
• Ability to leverage technology and innovative approaches to improve operational effectiveness and support organizational objectives.
• Healthcare Operations (physician practice operations and ambulatory healthcare workflows)
• Business Operations (project management & process improvement methodologies, strategic planning frameworks)
• Data & Analytics (dashboard development, performance reporting, KPI & metric analysis, root cause analysis)
• Technology & Digital Solutions (AI native, Microsoft Office Suite, SmartSheets, practice management software)

Nice To Haves

• Experience supporting operational improvement, standardization initiatives, or enterprise deployments is preferred.
• Physician practice management, ambulatory healthcare, or multi-site healthcare experience is preferred.

Responsibilities

• Lead and support strategic initiatives and special projects aligned with organizational priorities.
• Coordinate project planning activities, including timelines, milestones, resource requirements, dependencies, risks, and mitigation plans.
• Partner with operational, clinical, financial, and support center leaders to ensure effective execution of assigned initiatives.
• Track project progress, monitor deliverables, and communicate clear status updates to stakeholders and leadership.
• Assist in the deployment and rollout of enterprise programs, operational changes, technology-enabled solutions, and new business processes across practices and support center functions.
• Identify operational improvement opportunities through stakeholder feedback, observation, data analysis, and process review.
• Facilitate working sessions, project meetings, governance forums, and stakeholder alignment discussions.
• Develop implementation plans, communications, training materials, job aids, and adoption support tools for new initiatives.
• Support organizational standardization by documenting, refining, and implementing scalable best practices across markets and functions.
• Monitor project and operational performance metrics and develop recommendations for continuous improvement.
• Create presentations, executive summaries, dashboards, decision materials, and status reports for leadership teams.
• Collaborate with Information Technology, Revenue Cycle, Operations, Human Resources, Finance, Clinical Affairs, and other functional teams to advance project objectives.
• Support change management efforts by fostering stakeholder engagement, managing communications, and encouraging adoption of new processes and programs.
• Maintain project documentation, governance materials, and initiative tracking tools using platforms such as Smartsheet, Microsoft Teams, SharePoint, and OneDrive.
• Participate in enterprise transformation initiatives and organizational improvement efforts as assigned.
• Travel domestically as needed.

Benefits

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed