Manager of Operations

CONTINENTAL SERVICE GROUP LLC•Cheektowaga, NY

4d•$62,353 - $66,000•Onsite

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About The Position

Manage and develop assigned staff with the purpose of increasing productivity and maintaining compliance expectations.

Requirements

Six (6) months of Management or Supervisory experience
Six (6) months of collection experience preferred.
Proven ability to achieve goals and meet deadlines.
Quick learner, adaptable to change, dependable and self-managed.
Demonstrated experience with assisting and developing subordinates or co-workers in the learning of new programs and processes and evaluating staff.
Ability to motivate and encourage others to excel.
Ability to learn and navigate our internal collection systems.
Strong Talk-off and skip tracing abilities.
Intermediate level of proficiency with Excel and Word
Effectively communicate with staff and upper management for feedback regarding processes used in production.
Effectively communicate with other department managers and essential personnel (such as HR, Compliance, Finance)
Ability to travel up to 10% of the time.
Ability to travel between ConServes offices as needed.
Legally eligible to be employed in the United States
Ability to obtain and maintain Government Security Clearance
Ability to obtain and maintain State Collections Licensure
No conflicts of interest with ConServe or our Client

Nice To Haves

Associate or bachelor’s Degree or equivalent combination of education and experience preferred.

Responsibilities

Communicate objectives, game plans, and other topics as assigned by Operations Management.
Develop and train all existing and new staff on current duties, responsibilities, and activities to meet goals and fulfill requirements of position.
Review staff’s basic activity daily; perform weekly monitoring and work audits.
Perform regular evaluations with all staff and provide feedback, guidance training and if necessary disciplinary action.
Identify areas and personnel needing improvement and devise and implement with management solutions to improve overall process.
Ensure execution of agendas and schedules as defined by Management.
Lead by example by demonstrating a positive and enthusiastic attitude for others to follow.
Utilize and conduct RIO's for each category of employee on a regular basis to provide feedback, guidance, training and recommendations for improvement.
Achieve personal monthly performance objectives & fulfill all RIO expectations.
Review and approve schedules and timekeeping records.
Adherence to ConServe’s Blueprint Quality Management System (QMS), Code of Conduct, and Compliance program.
Ensure all QMS work instructions, policies and procedures regarding Frontline activities are up to date and adhere to the policies.
Reinforce and retraining on all QMS work instructions, policies, procedures and forms with staff.
Perform all Payroll and Time and Attendance duties, as assigned and within the given deadlines.
Identify and train potential candidates for advancement.
Accomplishes all task as appropriately assigned or requested.
Other duties as assigned.