Manager of Operations Services

PF Changs China Bistro • Scottsdale, AZ

2d • Hybrid

About The Position

The Manager of Operations Services supports enterprise-wide operational excellence by developing, executing, and sustaining initiatives that enhance field performance and the Guest experience. This role partners cross-functionally to deliver clear, consistent, and actionable tools, communications, and rollout strategies that drive operational results across the system. Guided by P.F. Chang’s Mission, Vision, and Core Values, this role plays a critical part in ensuring every initiative reflects our commitment to delivering a memorable dining experience and long-term value for our Guests, Team Members, and Shareholders.

Requirements

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum of 2 years of management experience, preferably within the restaurant, hospitality, or retail industries.
• Experience with POS systems, online ordering platforms, or related operational technologies preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Suite.
• Strong writing, editing, proofreading, and communication skills.
• Excellent organizational and project management abilities with the capacity to manage multiple priorities simultaneously.
• Ability to work effectively in a fast-paced environment and adapt to changing business needs.
• Strong collaboration and relationship-building skills across all levels of the organization.
• Experience with virtual meeting platforms and content management systems preferred.

Responsibilities

• Manage and support task forces, field tests, pilot programs, and system-wide rollouts to ensure successful execution and adoption.
• Track and maintain reporting, testing materials, and pilot results to support informed business decisions.
• Provide in-restaurant support during pilots, tests, and operational initiatives as needed.
• Assist in developing deployment strategies that ensure timely and effective implementation across the organization.
• Develop, edit, and standardize operational materials, including SOPs, training guides, and rollout communications.
• Ensure all operational content is clear, actionable, and aligned with brand standards.
• Manage and maintain content within Workday and Wokipedia platforms.
• Coordinate and organize monthly field communications, webinars, and presentations.
• Review and proof weekly field communications, including The Let Us Wrap, The Let Us Celebrate, and weekly reporting emails for accuracy and consistency.
• Partner with Subject Matter Experts to ensure operational accuracy and quality of materials.
• Collaborate with Operations, Culinary, IT, and Executive Leadership teams to support system enhancements and new initiatives.
• Support Market Partner and field leadership meetings with relevant materials, reporting, and operational insights.
• Execute User Acceptance Testing (UAT) for POS, OLO, CBS, and other system enhancements and updates.
• Identify opportunities to improve operational processes, communication effectiveness, and overall efficiency.
• Assist in evaluating and implementing solutions that enhance restaurant performance and field support.

Benefits

• Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
• 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
• 12 company-selected holidays plus 2 floating holidays per year.
• Annual bonuses based on Company performance.
• Tuition reimbursement for job related programs.
• Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
• Exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree