Manager of Operations (Nursing)-Inpatient Psychiatry

Northwestern Memorial Healthcare • Chicago, IL

13d • $61 - $80

About The Position

The Manager, Operations provides autonomous and direct management of one or more teams and oversees day-to-day operations for designated departments, divisions, programs, services, or locations. The role reflects Northwestern Medicine’s mission, vision, and values and complies with its ethics, compliance, policy, regulatory, and accreditation requirements. This position has 24/7 accountability for its area of responsibility.

The manager oversees workflows, staffing, resources, operating and capital budgets, and budget performance. They guide and supervise team members, support competency development, conduct annual and mid-year reviews, coach staff through complex practice and customer-relations issues, and ensure staff have the tools and technology needed to perform their roles. The manager recommends department goals, tracks progress, and communicates timelines, risks, and decisions to leadership.

The role ensures that departmental policies and processes meet Joint Commission and applicable federal, state, and other regulatory requirements. It also advances quality improvement by reducing variation and redundancy or implementing technology. The manager handles escalations, identifies patients’ age-specific needs, and connects patients with resources to coordinate care.

Requirements

• Bachelor’s degree in nursing with a master’s degree, or a master’s degree in nursing.
• Applicants with a bachelor’s degree who are actively enrolled in a master’s program may be considered; applicants must be within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic life support (BLS) certification.
• Current clinical license in the state where the hospital resides.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data and make data-driven recommendations, and to create budgets aligned with guidelines and targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Strong problem-solving, prioritization, and communication skills, including the ability to handle challenging situations autonomously and guide staff through complex operational, customer-relations, and employee-relations issues.
• Ability to maintain effective relationships with patients, physicians, management, staff, and other internal and external customers.
• Ability to maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.

Nice To Haves

• At least three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations for designated departments, divisions, programs, services, or locations, including workflows, staffing, and resource allocation.
• Develop operating and capital budgets, monitor performance, explain variances, and take corrective action to maintain budget compliance.
• Provide guidance and supervision to team members and support their competencies in addressing patients’ behavioral, social, financial, and environmental needs.
• Prepare and deliver annual and mid-year reviews, coach staff through complex practice and customer-relations issues, and identify and address areas for improvement.
• Recommend department goals, advance progress toward them, and communicate achievement timelines, risks, and decisions needed to leadership.
• Ensure policies and processes meet Joint Commission and applicable federal, state, and regulatory standards; revise or create policies and processes as needed.
• Lead quality improvement efforts by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations, identify patient requirements relative to age-specific needs, and connect patients with resources to coordinate care.
• Perform other duties as assigned.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.
• A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager