Manager of Operational Reporting (Reporting & Analytics Manager)

Hope Enterprise Corporation•, TN

10h•Hybrid

About The Position

The Manager of Operational Reporting oversees a team of business analysts, ensuring the delivery of accurate and timely data insights to support organizational decision-making. The Manager of Operational Reporting will provide oversight to senior, executive, and departmental key stakeholders regarding data-centric activities, tools, and technologies to help solve HOPE use cases with data-driven decisions. This position is in the Jackson MS corporate office or available via telecommute within our six-state footprint, including AL, AR, GA, LA, MS, and TN. Occasional travel to the corporate office in Jackson, MS for in-person team meetings is required.

Requirements

Bachelor’s degree (or higher) in Statistics, Data Science, Computer Science, Engineering Applied mathematics
Minimum of 6 years of experience with data management, data architecture, data quality, data governance, and/or data engineering (i.e., compliance reporting, systems, data base designer, etc.)
Proven work experience with managing teams or work experience as a data manager
Strong demonstrated interpersonal and communication skills; able to build relationships and garner trust with stakeholders in a short period of time to drive adoption of data science capabilities
Strong organization and process-focused
Adept in using visual collaboration and diagramming platforms e.g. as Miro, Visio, Sketch, etc.
Possess strong business acumen with the ability to interact professionally with a diverse group
Ability to manage multiple projects, tasks, and stakeholders simultaneously

Nice To Haves

Graduate degree in Data Science, Applied Mathematics, or another quantitative discipline.
Experience working with advanced data analytics tools, cloud platforms, or enterprise-level data systems
Experience leveraging the use of artificial intelligence for analysis and reporting
Strong background in designing and implementing data governance frameworks or scalable data solutions

Responsibilities

Becomes a subject matter expert regarding HOPE data systems and business processes, workflows, data collection, and system connection points
Recruits and manages a team of data analysts, acting as a coach and mentor offering expertise in best practices for data management, data quality, and data analytics
Stewards, manages, and assigns Decision Science projects and adhoc requests via the Decision Science ticketing system
Oversees timely and accurate submission of required data reporting to internal and external stakeholders, including the HOPE board of directors, business units, regulators and auditors and investors
Collaborates with technology leaders, business partners, and peer groups to align data roadmap design and strategy and evaluate new technologies and tools
Partners with the HOPE Information Technology department to ensure proactive monitoring and timely upgrades are performed
Creates and builds dashboards and automated reporting solutions to address unique HOPE business cases and challenges
Assists in data migration, conversion, and data validation activities for new software/system implementations
Ensures data loads occur without incident or impact to reporting and downstream systems
Ensures product/departmental milestones and goals are met
Creates training materials, documentation and/or technical writing regarding reporting and other informative data practices
Manages subordinate staff in their day-to-day performance with full authority of personnel actions
Performs administrative and managerial duties such as timekeeping and monitoring, capacity planning, and performance management
Performs other duties as assigned