Manager, Operational Excellence & Analytics

FORTNA

About The Position

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services. At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. Position Summary We are seeking a strategic and highly collaborative Business Transformation Manager to drive cross-functional alignment, improve operational efficiency, and strengthen communication across key business functions. This role will focus on designing and implementing scalable processes that connect teams, eliminate operational silos, and improve visibility across the organization. A primary area of focus will be partnering closely with the Accounts Payable (AP), PMO, Project Management and Procurement organizations to streamline workflows, improve communication, and ensure seamless end-to-end processes from purchasing through payment. The ideal candidate is a strong process thinker, relationship builder, and change leader who thrives in complex environments and can influence stakeholders across multiple departments.

Requirements

Bachelor’s degree in Business Administration, Finance, Operations, Supply Chain, or related field.
5+ years of experience in business transformation, process improvement, operations, procurement, finance, or related roles.
Strong understanding of Accounts Payable and Procurement processes and how they interact within an organization.
Proven experience managing cross-functional initiatives and influencing stakeholders across multiple business units.
Demonstrated ability to create and improve operational processes in complex environments.
Excellent communication, facilitation, and relationship-building skills.
Strong analytical and problem-solving capabilities.
Experience with ERP systems and procurement/AP platforms preferred.
Ability to balance strategic thinking with hands-on execution.

Nice To Haves

Familiarity with Lean, Six Sigma, Agile, or other continuous improvement methodologies is a plus.
Process mapping and workflow optimization
Change management and organizational alignment
Cross-functional stakeholder management
Operational excellence mindset
Data analysis and reporting
Project and program management
Strong written and verbal communication
Ability to navigate ambiguity and drive results

Responsibilities

Lead business transformation initiatives focused on improving collaboration, transparency, and operational efficiency across Accounts Payable, Project Management, Procurement, Finance, and related business functions.
Monitor AP Draft Workbench: liaison between Procurement, AP, Sourcing & Project Controls on 3-way match for draft invoices
Improve visibility into project costs, matching PO's with budgeted funds on Project ETCs
Refine CBS structure and drive organization-wide adoption
Partner with our PMO team to create process maps, SOPs, communication frameworks, and operational documentation to support consistency and continuous improvement.
Serve as a liaison between cross-functional teams to ensure alignment on priorities, timelines, and operational objectives.
Facilitate recurring governance meetings, workflow reviews, and stakeholder discussions to drive accountability and issue resolution.
Partner with leadership to define transformation goals, KPIs, and success metrics.
Support change management initiatives by driving adoption of new processes, tools, and workflows.
Analyze operational data and trends to identify opportunities for process optimization and automation.
Create Power BI dashboards to improve workflow visibility between AP and Procurement platforms.
Drive a culture of continuous improvement and cross-functional partnership throughout the organization.