Manager of Offices and Workplace Strategy Operations (New York, NY / Hybrid)

FreedomCare•New York City, NY

7d•Hybrid

About The Position

FreedomCare is a healthcare company founded in 2016, focused on revolutionizing the home care industry by empowering patients to choose their caregivers. With a nationwide presence, FreedomCare is driven by core values: Here For You, Own It, Do the Right Thing, and Be Positive. The company is seeking a Manager of Offices and Workplace Strategy Operations to oversee the strategy and operations of the Travel & Events department, optimizing the workplace experience, events, travel coordination, swag, and vendor management. This is a hybrid role requiring occasional travel to FreedomCare offices and event sites.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field
Reliable transportation and ability to travel as needed between FC sites in NYC and surrounding boroughs.
6+ years of experience in workplace operations, facilities and vendor management, and/or event planning.
Proven track record managing multi-site operations and large-scale events.
Experience enforcing compliance and operational standards across diverse teams.
Ability to deliver clean, well-run offices and organized events with measurable impact.
Commitment to creating purposeful, on-brand swag and professional experiences.
High attention to detail with ability to manage competing priorities in a fast-paced environment.
Strong leadership and cross-functional collaboration skills.
Expertise in budget management / cost control.
Demonstrated ability to identify opportunities to improve or scale workplace and event operations.
Uses judgment and data—such as feedback, usage patterns, and attendance metrics—to refine future offerings and make strategic recommendations.
Excellent communication and stakeholder management / relationship building abilities.
Demonstrated ability to work efficiently, independently, and collaboratively to meet deadlines, satisfying all stakeholders.
Excellent organizational and time management skills.

Nice To Haves

Occasional overnight travel is rare but may be requested.

Responsibilities

Oversee all physical and logistical aspects of office environments, including real estate strategy, site selection, lease negotiations, renewals, and office compliance.
Ensure office setup/teardown for openings, closures, and events, and manage office repairs.
Oversee in-office design, furniture, branding, and visitor experience standards, ensuring offices are clean, functional, and stocked.
Provide oversight of front desk operations, security, and building access.
Manage mail services and vendor relationships (building, cleaning, security, maintenance).
Manage relationships with travel vendors, audit travel for necessity and cost efficiency, and enforce travel guidance.
Communicate travel expectations clearly to employees and event planners.
Support reporting and tracking of travel-related spend and compliance.
Manage budget and design for swag, gifting programs, and branded materials, including caregiver swag, field kits, and tabling/outreach materials.
Oversee inventory and storage for all swag products.
Lead planning and execution of internal and external events, focusing on participant experience, collaboration, and hospitality.
Forecast and manage event budgets, logistics, catering needs, and vendor contracts.
Ensure marketing and communications alignment for events.
Participate in onsite execution of events or office set-ups.
Implement post-event reporting and feedback loops.
Own successful implementation of events like Summit, happy hours, in-office days, and staff retreats.
Assist in designing or facilitating remote events, meetings, or team-building activities as needed.
Develop reporting for all spend categories (swag, events, travel, office operations).
Create standard operating procedures and develop repeatable monthly operating rhythms.
Optimize budgets, including expense tracking, cost projections, and financial reporting and forecasting.
Partner with Finance, People & Culture, Operations, Benefits, Compliance, and Marketing departments.
Collaborate with internal stakeholders to define event goals, themes, and logistics.
Oversee a small team responsible for travel and events, providing guidance, prioritizing tasks, supporting professional growth, and ensuring accountability.