Manager of Membership & Operations

University of Denver•Denver, CO

1d•Onsite

About The Position

The Kennedy Mountain Campus, Wellness & Recreation department at the University of Denver (DU) is a vibrant and integrative unit that advances the university’s holistic 4D Experience—supporting intellectual growth, well-being, character development, and purposeful careers and lives. By bridging DU’s urban and mountain campuses, the department offers immersive wellness and recreational programs that cultivate personal growth, resilience, and meaningful community engagement. At the heart of our urban campus, the Daniel L. Ritchie Center for Sports and Wellness fosters a championship culture grounded in excellence, integrity, and connection. Drawing inspiration from the spirit of the Rocky Mountain West, our team embraces innovation and builds lasting relationships that serve as a vital link across DU’s diverse community. Nestled beside Roosevelt National Forest, the James C. Kennedy Mountain Campus spans 724 acres of breathtaking wilderness. This unique setting provides students with transformative, nature-based learning experiences designed to deepen their connection to self, others, and the natural world. With a focus on leadership, character development, and holistic well-being—spanning social, spiritual, and physical dimensions—the campus is a cornerstone of DU’s commitment to experiential education. Position Summary Serving within the Kennedy Mountain Campus, Wellness and Recreation (KMCWR) Department, the Manager of Membership & Operations is a critical operational leader who drives excellence in service delivery, systems performance, and day-to-day execution at both the Daniel L. Ritchie Center for Sports & Wellness and the James C. Kennedy Mountain Campus. This role is responsible for creating a consistently exceptional customer experience by setting high standards, ensuring operational efficiency, and proactively identifying opportunities to improve service quality, safety, and processes. The Manager ensures seamless, high-quality daily operations through oversight of parking and access systems, facility entry protocols, point-of-sale and online transactions, communication workflows, safety and risk practices, reporting accuracy, facility presentation, and overall customer and visitor engagement. Success in this role requires data-informed decision-making, strong attention to detail, and the ability to anticipate challenges and implement effective solutions. This position provides leadership and accountability for the RecTrac operating system, including system configuration, ongoing maintenance, and accurate month-end and quarter-end reconciliation. The Manager is responsible for ensuring data integrity, compliance with financial and operational controls, and continuous optimization of system functionality to support departmental goals. In addition, the Membership & Operations Manager leads all membership operations, including RecTrac membership setup, new sales and renewals, reporting, and high-quality customer support. The role is expected to analyze trends, improve processes, and enhance the member experience while meeting performance expectations related to accuracy, timeliness, and service outcomes. This position summary is not intended to capture all duties or responsibilities. Responsibilities may evolve or be reassigned as organizational needs change.

Requirements

Bachelors Degree
One (1) year of experience in accounting, finance, business administration, and/or computing systems, or equivalent combination of education and work experience.
CPR; First Aid; AED; Blood Borne Pathogen; Concussion Training

Nice To Haves

Masters Degree
2+ years of experience in accounting, finance, business administration, and/or computing systems, or equivalent combination of education and work experience.

Responsibilities

Lead Department-Wide Systems, Technology, and Operational Infrastructure: Provide ownership and operational leadership for department-wide systems and technology that enable efficient, accurate, and customer-focused service delivery. Serve as the primary administrator for the RecTrac/WebTrac system, ensuring optimal configuration, data integrity, user access controls, training, reporting accuracy, and continuous system optimization aligned with departmental, divisional, and institutional goals. Proactively identify and implement system enhancements to improve user experience, operational efficiency, and decision-making. Act as the primary liaison with DU Parking Services, ensuring seamless coordination and compliance. Approve all permit requests, conduct comprehensive annual permit holder audits, and manage event-based parking requests to support campus activities while maintaining accurate records and operational accountability.
Drive Membership Transaction Processes, Sales, and Retention: Oversee and support all membership and locker rental transactions with a strong focus on accuracy, efficiency, and customer satisfaction. Lead membership sales and renewal processes for faculty, staff, and recent alumni, ensuring consistent application of policies and a streamlined customer experience across all touchpoints. Collaborate with stakeholders to strengthen communication and service processes that support high retention, conversion, and member engagement. Monitor transaction trends, identify barriers to enrollment or renewal, and implement improvements that enhance the overall membership lifecycle and long-term participation.
Support Financial Operations, Accuracy, and Controls: Provide direct support for sound fiscal management by assisting with month-end and quarter-end close processes, including journal entries, reconciliations, receivables management, fundraising account closeouts, and preparation of financial reports. Ensure transactions are recorded accurately and in compliance with institutional and divisional standards. Partner with leadership to support data-informed decision-making by maintaining reliable financial documentation and contributing to transparent, timely reporting.
Ensure Sound Business Practices, Compliance, and Risk Management: Review and approve P-Card transactions in accordance with institutional policies and timelines. Monitor revenue and expenditures to ensure fiscal responsibility, internal controls, and regulatory compliance. Support accurate fund management practices and respond promptly to questions or issues related to financial activity and documentation.
Maintain and Optimize Operational Systems and Processes: Ensure the reliability, integration, and effective use of multiple operational platforms – including RecTrac, Connect2, SubItUp, Constant Contact, and Qualtrics – to support daily operations, scheduling, access control, communication, and assessment. Identify process gaps, recommend improvements, and promote consistent and effective system usage across the department to support operational excellence and continuous improvement.