Manager of Loan Programs

SLIPSTREAM GROUP INC•Madison, WI

4d•$65,000 - $80,000•Remote

About The Position

The Manager of Loan Programs supports Slipstream’s Energy Finance Solutions team by keeping loan program delivery efficient, accurate, and responsive. The team helps homeowners and businesses overcome upfront cost barriers to energy efficiency and renewable energy improvements. This role connects people, processes, and technology to deliver high-quality service and advances Slipstream’s mission to accelerate equitable clean-energy solutions. The manager leads and develops a team, oversees program operations, and improves workflows and technology. The role builds relationships with clients and internal partners, strengthens data systems and reporting, and supports training and responsive program delivery. The position is mostly remote, with a preference for someone in or within commuting distance of Madison, Wisconsin. Quarterly in-person meetings in the Madison area are required. The typical schedule is 8 a.m.–5 p.m. Central Time. Travel is listed as up to 10%.

Requirements

5–7 years of work-related experience in operations management and staff supervision.
Strong project management and prioritization skills, including the ability to manage multiple assignments independently and meet deadlines as needs change.
Clear written and verbal communication skills and the ability to build productive relationships with clients, customers, and colleagues.
Experience developing and tracking key performance indicators and managing program budgets.
Analytical and critical-thinking skills for solving problems.
Team leadership and facilitation skills, with a commitment to coaching, collaboration, and high-quality service.
Ability to work independently, take initiative, and proactively manage competing priorities and deadlines.
Ability to work independently while remaining engaged with the team through virtual communication tools such as email, chat, and video conferencing.
Ability to maintain a quiet and professional workspace for virtual meetings and collaboration.

Nice To Haves

Experience using Salesforce to support program operations, data management, and reporting.
Familiarity with green lending or energy efficiency programs, including financing solutions that support clean energy improvements.
Experience supporting call center operations, including workforce planning and staff scheduling.

Responsibilities

Translate organizational priorities into team goals; coach employees; support training and development; and manage staffing and work assignments.
Foster an inclusive, collaborative team environment that values different perspectives.
Oversee fulfillment, form development and processing, invoice processing, reporting, and quality control.
Monitor workloads and resolve bottlenecks to maintain consistent service across programs.
Evaluate program processes, identify inefficiencies, and implement practical improvements to procedures and technology while balancing cost, quality, and customer needs.
Serve as a client contact for operational and administrative matters.
Coordinate with the Information Center, IT, marketing, and accounting to align support and resources.
Work with staff, contractors, clients, and IT to define data collection and reporting needs; improve operational databases and interfaces; and maintain data integrity.
Support training on data entry and reporting tools.
Coordinate program materials and updates, help address customer questions about eligibility and rebate decisions, and contribute to cross-functional workgroups.
Develop and track key performance indicators and manage program budgets.
Support team members through coaching, facilitation, and collaboration, with a focus on high-quality service.
Independently manage competing priorities and deadlines while communicating and collaborating through virtual tools.