Manger of IT Support Service
About The Position
The Manager of IT Support Service is responsible for overseeing the hardware and software needs of the organization's information systems. This role involves liaising with functional managers to understand and meet their information needs, ensuring applications and infrastructure are up-to-date and available, and resolving technology issues in accordance with service level objectives. The position also requires effective communication of technology changes and outages, interaction with executives and leaders to gather business needs, and ensuring local technology infrastructure meets uptime targets through various planning strategies. A key aspect of this role is investigating, testing, and applying system and application updates/patches to enhance security and ensuring software licensing is managed. Additionally, the Manager of IT Support Service performs human resources functions for their staff, including interviewing, staff development, performance evaluations, and managing employee concerns. Budgetary responsibilities include developing and recommending operating and capital budgets and controlling expenditures. The role also mandates adherence to the organization's Code of Ethical Conduct and ensuring compliance with applicable policies, regulations, and laws.
Requirements
- Bachelor's Degree in Business or Information Technology or related field
- 3 years in information technology and/or project management.
- Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment
- Demonstrated project management expertise
- Knowledgeable of performance management and improvement techniques
- Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization.
- Good presentation skills
- Proven experience working in a team oriented, collaborative environment.
- Excellent team player
- Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
- Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
- Strong decision-making abilities
- Exposure to finance and budgeting a plus
Responsibilities
- Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
- Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
- Ensures that applications and infrastructure are current and available to support business operations
- Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies.
- Effectively communicates technology changes and outages to impacted business users
- Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
- Locates existing solutions or develops new technology to solve site/region issues where appropriate
- Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
- Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
- Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
- Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
