Case manger (Service Coordinator)

Anne Arundel Workforce Development Corporation (AAWDC)•,

1d•$63,107 - $78,264•Onsite

About The Position

Service Coordination, Inc. is looking for Support Planners aka Case Managers with a passion to serve and work within your community – people who LOVE what they do and who are ready to finally be taken care of to the same degree that they care for others! SCI provides quality case management and other related services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights. Even during the COVID-19 shutdown, our Support Planners didn't miss a beat. They adapted to their surroundings and found new ways to ensure they remained available and helpful to the individuals they support. SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model. Job Summary: Provide Case Management services to individuals who have an intellectual disability and/or developmental disability. Primary objectives of this position include: Establish positive working relationships through a solution-based approach with each person served, their team and additional external stakeholders Routinely explore options, areas of interest and preferences and growth opportunities for each person served Establish and monitor an annual Person-Centered Plan that identifies outcomes important to the person, outlines support needed and required, and secures ongoing support services and continuously monitors and evaluates the quality of the services provided Meet state-mandated requirements for all duties of the Service Coordinator role Identify and secure ongoing support services and provide assistance to individuals with developmental disabilities Establish a Person-Centered Plan (PCP) for services, implements, and continuously monitors and evaluates the quality of the services provided Ensure that the services provided meet state-mandated standards.

Requirements

A bachelor's degree from an accredited education program in a human services field; OR A bachelor's degree in a non-human services field, from an accredited education program, with two years of experience in a human services field
Experience working with people with developmental disabilities
Must successfully pass Finger Printing & Background Check
Ability to operate a motor vehicle

Nice To Haves

Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives
Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus – Builds strong customer relationships and delivers customer-centric solutions
Interpersonal Savvy – Relates openly and comfortably with diverse groups of people
Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity
Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications
Ensures Accountability – Holds self and others accountable to meet commitments
Values Differences – Recognizes the value that different perspectives and cultures bring to an organization
Resourcefulness – Secures and deploys resources effectively and efficiently
Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations
Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals

Responsibilities

Establish positive working relationships through a solution-based approach with each person served, their team and additional external stakeholders
Routinely explore options, areas of interest and preferences and growth opportunities for each person served
Establish and monitor an annual Person-Centered Plan that identifies outcomes important to the person, outlines support needed and required, and secures ongoing support services and continuously monitors and evaluates the quality of the services provided
Meet state-mandated requirements for all duties of the Service Coordinator role
Identify and secure ongoing support services and provide assistance to individuals with developmental disabilities
Establish a Person-Centered Plan (PCP) for services, implements, and continuously monitors and evaluates the quality of the services provided
Ensure that the services provided meet state-mandated standards
Advocate on behalf of individuals, provide resource information, and educate them to become more self- determined
Provide education to individuals and their families
Provide education on how to coordinate and advocate for services
Encourage individuals to empower themselves and achieve optimal level of independence
Educate individuals on the principles of self-determination
Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA
Meet with individuals and/or family to obtain information
Obtain relevant information and supporting documentation
Complete a Comprehensive Assessment (CA)
Plan for, and update Person Centered Plans (PCPs)
Plan for, facilitate, develop, and continually update Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services
Engage in person-centered planning process with individuals
Develop and write the PCPs in collaboration with the individual
Conduct PCP preparations with the individual
Write the Self-Directed Plan
Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual's PCPs, and share resources with other team members
Travel to meet with support staff
Provide information, makes referrals, and assists individuals
Assist individuals with transitioning
Complete required paperwork and follows up for waivers
Identify services and collaborate with providers for individuals in state facilities to transition successfully into the community
Identify services and collaborate with providers to support those with forensic involvement
Monitor Person Centered Plans (PCP) and conduct follow-up activities
Conduct on-site visits to observe individuals
Conduct timely visits and contacts as defined in regulations
Obtain information regarding individuals' progress toward goals
Submit the Recertification of Need (RECON)
Identify new medical and health services, and other individual needs
Submit recommendations for new DDA priority category
Complete the Agency Investigation Report (AIR)
Apply or re-apply for necessary programs or services
Communicate with provider regarding resolution of individual's concerns
Oversee provision of documentation to apply for medical assistance
Adhere to SCI and policies and procedures
Meet performance utilization benchmark to ensure compliance with SCI standards
Maintain individuals' HIPAA records in secure locations
Utilize tracking and time management tools