Manager of IT and Technology Solutions

Imedview, Inc • Saugerties, NY

9h • $105,000 - $140,000 • Hybrid

About The Position

Imedview, Inc. is a leader in medical record management and scheduling services for litigated cases. With more than 20 years of experience, we bring together operational excellence and innovation to support hospitals, law firms, and insurers. Our technology is central to how we serve clients and empower our internal teams, and we’re looking for a Manager of IT and Technology Solutions to help shape the future of our technical operations.

This is a remote role designed to support flexibility while maintaining strong team collaboration. Candidates should reside within 100 miles of our Saugerties, NY office. While day-to-day work is performed remotely, periodic onsite attendance may be required for meetings, training, team events, and other business-related activities. Employees residing within 100 miles of the office will be expected to attend monthly in-person meetings.

The Manager of IT and Technology Solutions leads Imedview's day to day IT operations and technology delivery, overseeing corporate IT systems and end user infrastructure, managing technical integrations, and supervising IT support staff. Reporting to the Chief Technology Officer, this role translates strategic direction into actionable project plans for software integrations, system upgrades, and process improvements, working in collaboration with engineering, operations, and business development teams.

This role serves as the final QA authority for technical changes and as the senior escalation point for complex technical issues that cannot be resolved at the first support tier. The Manager supports Imedview's information security and SOC 2 compliance efforts under the direction of the CTO, carrying out security controls, overseeing the third party risk management program for technology vendors, assisting with risk assessment activities, and coordinating company wide security awareness and technical training. Additional responsibilities include IT resource planning, documentation, staff development, and continuously improving systems through user feedback and emerging technology trends.

Requirements

• Bachelor's degree in Computer Science, Information Technology (or similar) or Business, or an equivalent combination of relevant education and additional years of work experience
• Five or more years of progressive information technology experience, including tier 2 or tier 3 escalation support
• Three or more years installing, configuring, and troubleshooting desktop and laptop PCs, printers, scanners, and related peripherals
• Three or more years supporting server environments, including physical and virtual servers, operating system administration, patching, and backup and restore operations
• Two or more years supporting data communications equipment, including routers, switches, firewalls, wireless access points, VPNs, and structured cabling
• Two or more years administering business SaaS platforms, including Microsoft 365 tenant administration, identity and access management, and license management
• Two or more years of vendor control and vendor management experience, including contract and service level oversight, vendor performance monitoring, and third party risk or due diligence review in support of SOC 2 readiness
• Two or more years supervising, mentoring, or leading IT staff, including assigning work and developing team capability
• Two or more years developing and delivering technical training to both IT staff and non technical end users
• Two or more years managing technology projects from scoping through deployment
• One or more years supporting a compliance program such as SOC 2, including evidence collection, routine control checks, and remediation tracking
• Subject matter expert in company software, hardware, and system integrations
• Working knowledge of information security practices and familiarity with SOC 2 Trust Service Criteria and the HIPAA Security Rule
• Practical command of security and IT tooling, including endpoint protection, vulnerability scanning, patch management, and identity and access management
• Ability to set program standards and review the work of others for quality and completeness
• Self motivated, adaptable, and effective at multitasking in a fast paced environment
• Strong communicator with the ability to convey technical information clearly to both technical staff and business stakeholders
• Skilled in client and vendor relationship management and cross functional collaboration
• Detail oriented with a focus on quality assurance and documentation accuracy
• Proven leadership in mentoring team members and fostering a positive, team driven culture
• Knowledge of IT systems, including corporate infrastructure, applications, and supporting technologies and methodologies
• Knowledge of project planning, scheduling, and resource allocation
• Knowledge of risk management and mitigation
• Knowledge of budgeting and financial management
• Proficiency in Microsoft O365, Microsoft Project, and Asana

Responsibilities

• Lead the planning, delivery, and continuous improvement of IT systems, integrations, and technology initiatives.
• Manage end-to-end project lifecycles, including requirements gathering, development, testing, deployment, and stakeholder communication.
• Oversee daily IT operations, support services, system administration, asset management, and technical escalations.
• Supervise and develop IT team members through coaching, task prioritization, training, and performance management.
• Maintain IT documentation, knowledge bases, procedures, and end-user training programs.
• Support cybersecurity, risk management, compliance, and audit readiness efforts, including SOC 2 and HIPAA requirements.
• Implement and monitor security controls, vulnerability management, incident response activities, and security awareness programs.
• Manage vendor relationships, third-party risk assessments, contract reviews, and ongoing vendor performance.
• Partner with business stakeholders to align technology solutions with organizational goals and operational needs.
• Provide regular updates, reporting, and strategic recommendations to leadership while ensuring adherence to company policies and security standards.
• Perform other duties as assigned in support of business objectives.

Benefits

• Company-provided equipment to perform essential job duties
• 401(k) with employer match and profit sharing (when eligible)
• Comprehensive health, dental, and vision coverage
• HSA and FSA options
• Company-paid life insurance
• Short-term and long-term disability
• A full hour of paid lunch, every day
• Paid time off and holidays
• Extra paid days for your birthday, work anniversary, and volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Manager