Manager of Intake

Acadia•Scotts Valley, CA

2d•$72,800 - $74,880

About The Position

The Manager of Intake supervises, plans, coordinates, and organizes the day-to-day activities of the Admissions Department to improve its effectiveness. The role coordinates referrals and supports smooth admissions processing for referral sources, families, staff, and patients. The manager oversees referral, intake, admissions, and preauthorization processes; directs Admissions staff assignments and personnel management; monitors compliance with admissions criteria and documentation requirements; and ensures adherence to patient rights. The position also supports financial processes, including benefit verification, financial counseling, and prior authorizations, while balancing staffing utilization with patient safety and admissions efficiency. The manager serves as an intermediary for difficult cases, keeps leadership informed about problematic situations, and responds professionally and empathetically to patient concerns. Other functions and tasks may be assigned.

Requirements

Bachelor’s degree in a social services field.
Four or more years of experience as an admissions manager or in another admissions capacity; may be required based on state licensure requirements.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.

Nice To Haves

Master’s degree in a social services field, such as psychology, counseling, social work, sociology, health administration, or nursing, or RN.
First aid may be required based on state or facility requirements.

Responsibilities

Oversee daily referral, intake, admissions, and preauthorization processes for incoming patients.
Organize, plan, and direct work assignments for Admissions staff.
Manage staff, including hiring, development, training, performance management, and communication.
Monitor staff adherence to established Admissions criteria and ensure appropriate documentation of approvals and denials.
Ensure Admissions staff comply with established Patient Rights.
Act as an intermediary on difficult cases and keep the leadership team informed about problematic situations.
Ensure compliance with front-end financial processes, including benefit verification, financial counseling, and completion of prior authorization for each patient in accordance with Acadia policy and facility processes.
Maintain knowledge of milieu management.
Ensure Admissions FTE utilization complies with fiscal guidelines while supporting patient safety and admission efficiency.
Demonstrate a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
Perform other functions and tasks as assigned.