Manager of Insurance & Revenue Cycle Management

ESPIRE DENTAL•Greenwood Village, CO

10d•Hybrid

About The Position

The Espire purpose is to provide confidence and joy one smile at a time. We deliver total care for our patients and team members through innovative, heartfelt, personalized service in an inspired environment. The Manager of Insurance and Revenue Cycle Management (RCM) helps deliver the Espire mission to team members and patients by living joyfully, leading bravely, and creating greatness. The Manager leads and manages the centralized insurance and revenue cycle management team and support functions of the Practice Support Center (PSC). As a reflection of Espire Dental’s growth, we are searching for a highly qualified Manager of Insurance and Revenue Cycle Management that is responsible for providing highly responsive support to our practice managers, executive team, and our patients. This position is based within our Espire Practice Support Center (PSC) in the Denver Tech Center area in Denver, CO. This position does have flexibility in hybrid work models as business allows.

Requirements

5+ years of experience in Revenue Cycle Management.
Dental billing and insurance collections experience required.
Patient dental PPO insurance knowledge.
Advanced knowledge of healthcare revenue cycle functions.
Dental Practice Management Systems (PMS) general knowledge
Excellent communicator, both verbally and in writing.
Strong computer and math skills required.
Proficient in Microsoft Excel and Office Suite.
Skilled in building and leading strong teams.
Skilled in organization, time management and prioritization.

Nice To Haves

Bachelor’s Degree or higher in Business Administration, Health Care Administration, Accounting or Finance.
Preferred experience with Carestack
Knowledge of A.I. (Artificial Intelligence) insurance services and virtual call support.

Responsibilities

Support and enhance the performance of an established, high-performing centralized insurance and patient billing team, ensuring timely and accurate insurance claim processing and strong revenue cycle outcomes.
Maintain operational excellence while continuing to identify opportunities to improve workflows, close process gaps, and drive efficiencies across claim and collections management.
Oversee accounts receivable performance, including follow-up processes, aging management, and third-party audit readiness.
Monitor claim processing workflows and ensure appropriate prioritization of aged claims, coordinating necessary documentation and aligning team resources to consistently meet or exceed operational goals.
Monitor claim quality and outcomes, reviewing denials to identify trends, implement corrective actions, and support appeals processes as needed.
Lead, coach, and develop a high-performing team, fostering a collaborative and accountable work environment.
Support performance management through quality auditing, coaching, training, and ongoing development of team members.
Serve as a key partner to Practice Managers, supporting escalated claim-related inquiries and ensuring timely resolution.
Assist in coordinating external claim audits, including gathering and organizing required documentation.