Manager of Infrastructure and Operations

Forest Hills Public School District•Grand Rapids, MI

2d•Onsite

About The Position

The Manager of Infrastructure and Operations is responsible for directing all aspects of the systems, services, infrastructure, networks and end user technology platforms throughout the District. Provides collaborative management, strategic vision, dynamic team leadership for technology operations. Directs infrastructure, engineering and network security staff to ensure a secure, maintainable, highly available environment of data center, applications, servers, storage infrastructure, data and voice networks, security, disaster recovery, backup processes, internet and remote access in support of the district’s teaching, learning and operations. Maintain business continuity strategies for restoring critical services and maintain Service Level Agreements (SLAs). Work in partnership with the Director of Technology to align Technology with the overall district direction, strategy and vision.

Requirements

Minimum 5 years of progressively responsible experience in IT infrastructure and operations management, including team leadership
Extensive knowledge and hands-on experience with: Enterprise-level server systems
Network architecture and management (LAN/WAN)
Virtualization technologies, particularly VMware
Cloud infrastructure and SaaS-based operations
Storage solutions (NAS, SAN, Cloud)
Network and cybersecurity systems and best practices
Disaster Recovery and Business Continuity planning and implementation
Monitoring and management tools for networks, servers, and applications
Telecom infrastructure (PBX, VoIP)
Proven experience in designing, implementing, and maintaining complex IT infrastructure
Strong project management skills, with a track record of delivering projects on time and within budget
Experience in capacity planning and performance optimization of IT systems
Proficiency in developing and implementing IT processes and procedures aligned with industry standards
Demonstrated ability to lead and motivate technical teams, including hiring, mentoring, and performance management
Excellence in problem-solving, critical thinking, and analytical skills
Strong communication skills, including: Ability to explain complex technical concepts to non-technical stakeholders
Skill in presenting to and engaging with executive leadership
Proficiency in technical documentation and report writing
Experience in vendor management and contract negotiations
Ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment
Strong budgeting and resource allocation skills
Commitment to staying current with emerging technologies and industry trends
Experience in fostering a culture of continuous improvement and innovation within IT operations
Ability to work collaboratively across departments and with external partners
Strong ethical standards with a commitment to maintaining confidentiality and integrity
Self-motivated with the ability to work independently and as part of a team
Flexibility to respond to after-hours incidents and participate in on-call rotations as needed

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related field from an accredited institution; or equivalent combination of education and experience

Responsibilities

Oversee and ensure the continuous effective operation of district applications and IT infrastructure, including 24/7 monitoring and rapid service restoration in case of outages
Collaborate with other directors and managers to address internal and customer support needs efficiently and effectively
Develop and implement effective change management, documentation, and service level processes to maximize system uptime during changes, upgrades, or maintenance
Lead and motivate technical staff to monitor and resolve customer issues and meet objectives
Establish and manage network operations and infrastructure budgets, schedules, work plans, and performance requirements
Evaluate existing IT infrastructure for potential migration to cloud hosting environments and develop implementation plans for major technology upgrades
Oversee the management of telecom, VoIP, fiber, and network infrastructure, including routers, switches, and data equipment
Develop and enforce IT policies for areas such as security, mobile device management, data retention, backup and recovery, disaster recovery, and access control
Coordinate technology infrastructure projects, deployments, and work requests
Manage the response and remediation of technology infrastructure service outages, ensuring proper communication regarding outage status
Monitor and triage the work request ticketing system, distributing technology infrastructure requests appropriately
Participate in and coordinate technology infrastructure maintenance, minimizing impact on end-users
Provide guidance, feedback, and training for technology infrastructure personnel
Maintain accurate documentation of technology infrastructure deployments and installations
Install, maintain, and monitor technology infrastructure security systems and respond to identified threats
Maintain inventory of installed hardware and software
Prepare written and oral reports on pending and completed work/service requests
Recommend standards for use and repair of computer hardware/software
Ensure adherence to district policies, procedures, and core values
Participate in and support district in-service training as required
Consistent and reliable attendance
Perform other related duties as assigned