Manager of Information Technology

Kings III Emergency Communications • Coppell, TX

20h • $125,000 - $145,000 • Hybrid

About The Position

The Manager of Information Technology leads day-to-day IT operations and the team supporting our mission-critical 24x7 emergency dispatch center and multi-site corporate environment. The role currently manages six direct reports across help desk and systems / network infrastructure, and reports to the Director of Information Technology. This role is for a service-focused IT leader with a track record in 24x7 mission-critical environments who builds and develops people, not just systems. The candidate can translate technology into business outcomes and takes security and compliance seriously. Kings III is a growing, dynamic company established in 1989, with a mission for change and a focus on continuous learning and growth. The IT program is mature, well-funded, and uses a modern toolchain. The role has clear scope, strategic backing, and room for growth. The leader will work alongside their team, stay close to the technology, lead technical implementations, work complex incidents, and coach/mentor effectively. The role includes shared after-hours callback responsibility for critical incidents.

Requirements

• 7–10+ years of progressively responsible IT experience
• 3+ years of direct personnel leadership and team management
• Bachelor's degree preferred, or an equivalent combination of experience and certifications
• A verifiable track record in: Leading and developing IT staff: growing competency, speeding implementations, and building strong technical resources
• Building and maintaining IT systems, networks, and communications infrastructures in resilient 24x7x365 environments
• Executing SOC 2, NIST CSF, or comparable security and compliance programs on the operations side
• Vendor management, contract negotiation, and ROI justification for technology investments
• Change management across all organizational levels, from entry-level adoption to C-suite communication
• Strong interpersonal and leadership skills, with the ability to communicate plans and solutions at all levels of the organization
• Working knowledge of a hybrid Microsoft environment: Microsoft 365, Entra ID, on-prem Active Directory, and Intune
• Hands-on familiarity with enterprise virtualization, storage, next-gen firewalls, wired and wireless networking, and Microsoft SQL Server (Palo Alto / Fortinet, VMware / Hyper-V, Aruba / Cisco / Meraki, or similar)
• Experience with modern endpoint security (EDR / default-deny), RMM, ITSM, and enterprise backup tooling
• Strong interpersonal and leadership skills, with the ability to communicate plans and solutions at all levels of the organization
• Enterprise telephony or unified communications experience (PBX, SIP, or contact-center platforms) preferred

Nice To Haves

• Public-safety, emergency-services, healthcare, financial-services, or other mission-critical industry experience preferred
• Certifications such as ITIL, CISSP, CISM, Microsoft (M365 / Azure), or VMware preferred

Responsibilities

• Own IT services, infrastructure, and support delivery in a 24x7x365 mission-critical environment
• Lead, develop, and mentor an IT team across help desk and systems / network infrastructure: hiring, coaching, performance management, and career development
• Drive operational execution of the SOC 2 Type II program: technical control implementation, evidence collection, and audit readiness
• Execute security controls and standards in close partnership with senior IT management
• Partner with the Director of Enterprise Applications and broader leadership on cross-functional technology initiatives
• Own the approved IT operating budget; forecast and justify ROI for technology investments and refresh cycles
• Manage vendor relationships, contract negotiations, software licensing, and the IT asset lifecycle
• Lead change management for IT initiatives across the enterprise, from entry-level adoption to C-suite communication
• Maintain documented procedures, runbooks, and disaster-recovery readiness for dispatch and corporate infrastructure
• Serve as the final operational escalation point for critical technical and service incidents, and participate in the IT leadership after-hours on-call rotation

Benefits

• Medical insurance with 1 HSA and 2 PPO plan options
• Flex Spending Account (FSA)/Dependent Care FSA
• Dental, vision, life, short- and long-term disability insurance
• Critical illness and hospital indemnity plans
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• Wellness Program
• Employee discount program
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, attendance at our annual kickoff each January, and other fun events
• Relaxed professional dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree