Director of Information Technology

Pinnacle Family Health Inc • West Monroe, LA

15h • $80,000 - $97,000 • Onsite

About The Position

The Director of Information Technology will manage and direct the organization’s information technology (IT) operations, ensuring efficient and effective technical support services. This role leads the development and implementation processes for the organization’s IT systems and department. The Director also develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss. They establish efficiency and efficacy standards, provide recommendations for improving IT infrastructure, and analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs. The position oversees the security of systems, networks, and enterprise information, and facilitates IT security audits or investigations. Additionally, the Director develops and maintains relationships with external IT vendors and service providers and accepts projects assigned by the organization’s Chief Operations Officer, Director of Ryan White Part B Client Services, the Chief Financial Officer, and/or Chief Executive Officer.

Requirements

• Ability to think, read, write, and speak English in an understandable manner.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals across the organization.
• Ability to make independent decisions when circumstances warrant such action.
• Excellent interpersonal skills and ability to work effectively with others in the workplace.
• Possesses the ability to plan, organize, develop, implement, and interpret, the programs, goals, objective, policies, and procedures, etc., necessary for the department.
• Possesses a strong understanding of HIPAA regulations.
• Must have expertise using Microsoft Office software suite required.
• Possesses detail oriented and managing complex projects and multiple tasks.
• Ability to maintain a high level of professionalism and ensure confidentiality.
• Treats clients, staff, volunteers, board members, etc. with dignity and respect.
• Ability to work with minimum supervisory guidance and exercise independent judgment; adapt easily to changes in work assignments and environments; is willing to assume additional responsibility and learn new procedures.
• Bachelor’s degree in Computer Information Systems, Computer Science, or related field required.
• At least ten years in information technology experience required.
• Not currently listed as excluded or sanctioned by the Department of Health and Human Services, Office of Inspector General (OIG), the General Services Administration (GSA), or excluded from participation in any federal program.
• Agrees to promptly notify the supervisor in the event of any such debarment, exclusion, conviction, threat, or indictment occurring during the term of employment.
• Failure to comply with the organization’s Compliance Practices, which include failure to report conduct or events that potentially violate any laws or the organization’s written compliance standards will be met by disciplinary action, up to and including possible termination.
• Contribute to PFH’s culture of quality through active participation in PFH’s Quality Management Program.
• Attendance at meetings and conference calls as scheduled by PFH.
• Any other duties as assigned by supervisor and/or senior management.

Responsibilities

• Leads development and implementation processes for the organization’s IT systems and department.
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Establishes efficiency and efficacy standards and provides recommendations for improving IT infrastructure.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Oversees the security of systems, networks, and enterprise information.
• Facilitates IT security audits or investigations.
• Develops and maintains relationships with external IT vendors and service providers.
• Accepts projects assigned by the organization’s Chief Operations Officer, Director of Ryan White Part B Client Services, the Chief Financial Officer, and/or Chief Executive Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Director