Manager of Information Technology

Warren RECC•Bowling Green, KY

About The Position

To oversee the efficient and secure operation of the IT infrastructure and systems, ensuring a productive, dependable, secure, and scalable work environment. To manage the Cooperative's Cybersecurity Program. To oversee technical support and training initiatives for employees. To evaluate, design, implement and support IT systems to enhance the Cooperative's goals and objectives of Warren RECC.

Requirements

Bachelor's degree in Computer Science, Information Technology, or Communication Systems related field required. Other fields of study and/or equivalent combination of education/training and relevant experience will be considered. Additional training in business administration and accounting is preferred.
Minimum ten years of work experience in information systems, communication systems or related technologies. Five years of experience in a supervisory or leadership role required.
Must have thorough understanding and working knowledge of: Client/server technology and network architecture Network operating systems UNIX, Linux, Microsoft Windows Server and network protocols, mainly Ethernet and TCP/IP Network applications (i.e. e-mail system, network security applications, system backups, IP Telephony) LAN/WAN routing and switching Network security, firewalls, anti-malware systems SCADA systems Communication systems, including fiber optic and IP telephony systems Microsoft Office, including Word, Excel, Outlook, and Teams.
Strong problem-solving, critical thinking and decision-making skills.
Ability to analyze and implement new technologies and applications.
Ability to effectively and courteously communicate in person and by telephone
Ability to effectively and professionally communicate in writing
Ability to maintain professionalism and effectively perform in stressful situations
Ability to effectively and professionally manage and prioritize multiple projects
Ability to exercise independent judgement within parameters of the Cooperative's policies and procedures
Ability to maintain strict confidentiality of highly sensitive information, both internally and externally
Must have a valid driver's license.

Responsibilities

Formulate the annual IT work plan and budget in coordination with the Management Team.
Work closely with vice presidents and department managers to identify hardware or software needs. Ensure adequate resources are available to meet those needs.
Oversee implementation of the annual IT work plan and budgeted projects.
Stay abreast of new technology developments that will benefit and enhance employee productivity, IT operational stability and efficiency, and security.
Act as the Cooperative's Cybersecurity Officer. Work with IT staff in the implementation of the Cybersecurity Program, including the incident response and disaster recovery plan.
Ensure the Cooperative is compliant with the Payment Card Industry (PCI) Security Standards as outlined by the PCI Security Standards Council .
Oversee the Cooperative's IT policies and procedures for conformance with changing IT needs involving efficiency, security, back-ups, incident response, disaster recovery, and other IT-related environments.
Coordinate with Cooperative's Managers work involving information systems and technologies that impact corporate processes, providing support and direction and ensuring system are functionally integrated as needed.
Direct implementation plans involving the Cooperative's communication systems, including the fiber backbone, SCADA, Internet, voice and data.
Identify and provide adequate computing resources for all information systems, including network and bandwidth requirements.
Identify and analyze operational problems, working with IT staff to evaluate alternatives and implement effective solutions.
Evaluate bids and specifications in the selection of computer and networking hardware, software, communication equipment and other IT-related equipment.
Oversee maintenance of all IT-related systems and data files.
Coordinate installation and maintenance of computer applications and systems for all departments.
Assist training employees to meet specific job requirements.
Complete all training as required and a ttend training necessary for advancing skills in pertinent IT job-related areas.
Assist in the development of organizational policies, procedures, and plans to meet operating goals.
Assist in the formulation of the department budget and training items.
Assist with Emergency Restoration Plan updates and implementation.
Actively participate in Cooperative-sponsored activities.
Work according to safety rules and policies adopted by Warren RECC, be responsible for own safety, and report all accidents to manager.
Comply with traffic laws, regulations, and safe practices while operating company vehicles.
Such other duties as may be assigned.