Manager of Implementation

Schurz Communications•Austin, TX

12h•Hybrid

About The Position

As a Manager of Implementation at OTAVA, you will play a critical role in leading the successful delivery and implementation of customer projects across our cloud, infrastructure, security, backup, and disaster recovery service portfolio. You will oversee the implementation function from solution scoping through client acceptance, ensuring projects are delivered on time, within scope, and aligned with customer expectations. You will partner closely with Sales, Engineering, Technical Services, and Customer Success to drive operational excellence, improve delivery processes, and build a high-performing implementation organization capable of supporting OTAVA’s continued growth.

Requirements

7+ years of experience in Solutions Engineering, Professional Services, Technical Delivery, Implementation Management, or a related technical services environment.
3+ years of leadership experience managing technical delivery, implementation, project management, or solutions engineering teams.
Demonstrated experience supporting both pre-sales solutioning and post-sale implementation within a managed services, cloud services, or infrastructure services organization.
Strong understanding of cloud infrastructure, virtualization, networking, storage, backup and disaster recovery, and managed security services.
Experience designing, implementing, or improving delivery methodologies and operational processes within a growing organization.
Experience working across Sales, Engineering, Operations, and Customer Success functions.
Strong leadership, coaching, and team development skills.
Excellent project management and delivery governance capabilities.
Exceptional communication and stakeholder management skills.
Ability to effectively manage multiple projects, priorities, and cross-functional initiatives simultaneously.
Strong analytical and problem-solving abilities.
Ability to drive process improvement and operational excellence.
Technical understanding of cloud infrastructure, virtualization, networking, storage, backup, disaster recovery, and security technologies.
Familiarity with Jira, Zendesk, Salesforce, Confluence, and related delivery management platforms.
Self-starter mindset with the ability to drive initiatives independently and deliver measurable results.
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent combination of education and experience.

Nice To Haves

Experience with VMware Cloud Foundation (VCF), VMware vSphere, NSX, NetApp ONTAP, Veeam, or similar enterprise technologies.
Familiarity with VCSP/VCFaaS licensing models and partner ecosystems.
Experience delivering colocation, DRaaS, managed infrastructure, or private cloud solutions.
Experience within a Managed Service Provider (MSP), cloud hosting provider, or infrastructure services organization.
PMP, PMI-ACP, Certified Scrum Master (CSM), or equivalent project management certification preferred.
VMware, Veeam, Cisco, Microsoft Azure, AWS, or similar technical certifications are a plus.

Responsibilities

Partner with Sales to qualify and technically scope new opportunities, ensuring proposed solutions are architecturally sound and deliverable within committed timelines.
Own the production and review of Statements of Work (SOWs), implementation plans, solution overviews, and delivery documentation.
Establish and enforce intake standards so that all implementation engagements begin with complete and approved requirements.
Own the delivery lifecycle from project kickoff through client acceptance for all implementation projects.
Maintain visibility across the implementation portfolio, including project timelines, milestones, risks, dependencies, and escalation paths.
Ensure clients receive proactive and consistent communication throughout all phases of project delivery.
Establish delivery service level expectations and coordinate closely with Technical Services regarding project prioritization and handoff procedures.
Provide leadership and oversight to the Client Delivery Project Manager and implementation resources.
Drive adoption of structured project management tools and processes, including Jira and related delivery platforms.
Define, document, and continuously improve implementation methodologies covering intake, planning, execution, handoff, and project closure.
Identify and resolve operational inefficiencies, process gaps, communication breakdowns, and delivery bottlenecks.
Partner with Platform Engineering and Infrastructure Engineering teams to improve automation, scalability, and delivery efficiency.
Recruit, develop, coach, and retain implementation and solutions engineering talent.
Conduct regular performance reviews, coaching sessions, and career development planning.
Develop staffing, training, and capability plans to support organizational growth and customer demand.
Define and monitor key delivery performance indicators, including project timelines, milestone attainment, customer satisfaction, and delivery effectiveness.
Present delivery metrics, operational insights, and improvement initiatives to leadership on a regular basis.