Manager of Implementation Services

allego•Waltham, MA

About The Position

As a Manager of Implementation Services, you will lead a team that is at the forefront of our customer journey, playing a pivotal role in ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new customers. You are a seasoned project manager with a strong customer-centric mindset and the ability to help your team navigate implementation projects with multiple workstreams and diverse stakeholder groups. Your expertise in SaaS implementations, coupled with your confident and prescriptive approach, will help you guide your team to successfully launch Allego customers that positions them for long term adoption and success, and smooth transition to the post-implementation experience. Our most successful leaders are driven by the unique opportunity to have a direct impact on the growth of the company. This is accomplished by not only consistently delivering positive customer experiences, but also by contributing to the ongoing refinement of our approach and best practices based on lessons learned and evolving customer needs. Allego is a collaborative, energizing, fast paced environment where we believe we are part of building a significant company that will transform the way that ideas are shared, and learning happens. We love our customers and have fun working together!

Requirements

Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and relationship
Strong project management skills, including the ability to develop and execute project plans to manage timelines and mitigate risks.
Excellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers on best practices.
Strong interpersonal skills and experience initiating and building positive relationships both internally, and with customers
Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansion.
Strong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations
Technical aptitude and the ability to understand and consult on product feature configuration
Highly detail oriented and quality driven, with a strong sense of ownership and accountability.
Ability to thrive in an extremely fast paced and evolving environment while maintaining a positive attitude
Bachelor’s degree or equivalent
Proficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plus
Project Management Professional certification preferred
Previous Team Lead or Leadership experience in a Project Management function is preferred

Responsibilities

Lead a team responsible for ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new and existing customers.
Play a pivotal role at the forefront of the customer journey.
Guide the team in navigating complex implementation projects that involve multiple workstreams and diverse stakeholder groups.
Leverage expertise in SaaS implementations to advise on a confident and prescriptive approach.
Conduct regular meetings with team members such as 1 on 1s and team meeting to ensure understanding of priorities and help develop team members to grow in their roles
Work directly with your team members to facilitate a smooth and effective transition to the post-implementation experience team.
Contribute to the ongoing refinement of the implementation approach and best practices, integrating lessons learned and evolving customer needs.
Consistently work with your direct team members to update and maintain data in internal systems to support the business need to measure implementation projects and customer account health.
Drive a direct and positive impact on the growth of the company.