Director of Implementation

Payabli•Miami, FL

10h

About The Position

The Director of Implementation at Payabli is a pivotal role, directly responsible for the successful, end-to-end implementation lifecycle for our vertical software partners. We expect you to have incredible leadership skills, be a self-starter, operate with a high sense of urgency at all times and be execution-focused. This role is a part of our Operations team and is highly cross-functional, working with our Sales team, Solution Engineering team, Onboarding team, and Partner Success team. You will directly oversee the Implementation team (Solutions Engineering and Merchant Onboarding) and track the success metrics for our dozens of concurrent implementation projects and thousands of merchants per month. You will need to be an influential leader that can build incredible goodwill with your team, other internal teams, as well as our customers. You will be expected to also be a player/coach and jump in when needed throughout the various processes. This means you will need to have a high level of expertise on our products and services, a working knowledge of our APIs, work and act in an AI-native way, and interface enthusiastically with both technical and non-technical customers before, during and sometimes after an implementation project.

Requirements

8+ years of professional experience, including 4–6+ years leading complex customer implementations or onboarding programs in SaaS, fintech, or API-driven platforms, with at least 3 years managing teams.
Proven leadership experience, managing teams, with quantifiable performance improvement.
Working understanding of APIs, SDKs, webhooks, various other platform integration concepts.
Experience with payment processing concepts including payment acceptance, vendor payables, tokenization, PCI compliance, and transaction flows
Skills building AI driven processes, agentic workflows and automations
Have strong communication and interpersonal skills and an ability to communicate complex ideas in a structured and user-friendly way to an audience of C-Suite enterprise clients as well as engineers at early stage startups.
Extreme ownership over everything in your domain. The buck stops with you.
Are a self-starter who is resourceful and able to independently run work streams, and also willing to be scrappy and think of creative solutions.
Demonstrate humility and honesty with an open mind for feedback
You are intellectually curious. You ask questions before making assumptions. You seek out innovation. You find unique solutions to complex problems. You speak with a high level of confidence.

Nice To Haves

Experience in embedded payments or finance highly preferred, or adjacent experience in a high growth enterprise software platform.
Leadership experience in a player/coach type of role is a plus, or natural ability to guide and influence others.

Responsibilities

Be highly organized and drive documentation, metrics, and task execution
Be a builder of systems and processes to improve implementation, as well as post implementation success
Lead calls, both internally and externally to create and manage the integration plan for software partners
Build AI tools and agents to automate and hyperscale projects
Be relentless about process optimization
Track and Report on Project Logs, Key Performance Indicators (KPIs), and drive continuous improvement.
Be able to work closely with customers that have a wide array of knowledge and experience with payments
Create innovative approaches to integration process where necessary, be able to demo product and solutions and put yourself in the seat of the customer to understand how payments works for them in their business.
Transfer integration plan into ongoing production reference documentation for the partner and internal support teams
Be a gravitational leader, not just to those on your team but also side to side across other teams.
Gain a level of expertise and awareness of all areas of the operational side of the business
Work closely with Sales Team to ensure the information at the top of the funnel sets up the customer for a successful implementation and work with Customer Success team to ensure that customers have a perfect path forward as they leave the implementation journey
Work closely with product team to become an expert on piloting and implementing cutting edge fintech products